Strategic Business Quality Leader

1 day ago


Mumbai, Maharashtra, India DBS Bank Full time
Overview

As a leading bank in Asia, DBS Bank is uniquely positioned to help customers achieve their goals and ambitions. With a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, we provide comprehensive financial solutions tailored to meet the needs of our customers at every stage of life.

The Business Function of DBS Bank's Consumer Banking Group plays a vital role in delivering exceptional customer experiences. Our team works tirelessly to ensure that our customers receive the best possible service, from providing expert advice to offering innovative financial solutions.

The Job Purpose of this role is to oversee key performance metrics, drive business quality initiatives, and collaborate with senior leaders on strategic projects. As a key member of the team, you will be responsible for ensuring the highest standards of persistency, grievance management, and quality processes are met.

The Main Responsibilities of this role include:
  • Driving business quality initiatives to improve persistency and reduce grievances
  • Working closely with the Banca Head on strategic projects and budget formulation
  • Analyzing data to inform business decisions and identify areas for improvement

Requirements

To succeed in this role, you will need:
  • A minimum of 12-14 years of experience in a related field
  • A Post Graduate or MBA degree
  • Strong analytics background and business planning skills

What We Offer

As a valued member of our team, you can expect a competitive salary and benefits package, as well as opportunities for professional growth and development. Join us and be part of a dynamic environment that supports your career aspirations and recognizes your achievements.

Estimated Salary: ₹25 lakhs per annum

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