Customer Care Executive Hindi- Bengaluru

1 month ago

ahmednagar, India Rocket Learning Full time
JOB ID:87272 EKHOFOUNDATIONRocketLearning Building anequal foundationEarly
Jobdescription CustomerCare ExecutiveBengaluru Role:Customer Care Executive(Hindi) Location: JP NagarBangaloreExperience: 12YearsSalary:22000/Timings: 9.30 AM 6 PM (Monday toFriday)
AboutRocketLearning RocketLearning is a high growth edtech nonprofit with the mission ofcatalyzing earlychildhoodeducationand community engagement in India. We work with the centralgovernment andstategovernments toimpact over 2.5 mn children. Established by a passionate foundinggroup (IIT IIMHBSRochester MBBstartup alumni) Board and backed by reputed funders weare a diverseteamof passionate energetic and optimistic folks with a shared ambitionof transforming Indiaseducationsystem.
Overview :This position is an entry level full time position who is sharp canbuild a deep understanding of our customers teachers and parents inthe government school/anganwadi ecosystem. The candidate will workdirectly with Manager resolve user queries and help keep thecustomer care department running in an efficient and profitablemanner to increase customer satisfaction and meet theirexpectations.
KeyResults 1.Establishing the trust and relationship with our users2. Taking ownershipof the testings and sharing the results them in a timely manner3. Excellentcommunication and presentation skills4. Humble andempathetic towards lowincome smartphone users to try understand andsolve their issues using our product
KeyActivities 1.Execute manual tests in whatsapp to verify the product changes2. Meet personaltargets and work towards meeting team targets.3. Keeping a recordof all of the insights4. Interact withinternal team members to discuss and escalate specific customerqueries 5. Proactive approach towards support6. Handle a largevolume of inbound and outbound calls in a timely manner7. Identify theneeds of customers resolve issues and provide solutions.
Areasof responsibility 1. Daily trackerupdate on calls and testing completed2. Meeting thetesting targets and completing the task on time in order to deliverresults for product development 3. Proactive approach towardstesting and result oriented4. AverageResolution Time (ART) to be maintained5. Resolve issue asper the Customer Service Agreement and escalate in proper wayaccording to escalation matrix
CriticalFactors for Success 1. Seamlesscommunication with your managers and colleagues2. Close alignmentwith RLs core values and principles.3. Mission drivenenthusiastic and optimistic committed totransformation.4. Enjoyment andability to handle multiple issues and solve problems in a highgrowth entrepreneurial environment.
HowtoApply:
Ifyou are interested please apply here:OR emailus with the Subject Line JOB ID87272 CustomerCareBangalore at withyour resume current & expected CTC and notice periodinformation
(Note:Emails received without the JOB ID 87272 will not be considered byoursystem)

excel,follow-ups,microsoftoffice,google suite,google sheets,resolve issues,ownership ofcalls,inbound and outbound calls,identify the needs ofcustomers,customer experience

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