Front Office Executive

3 weeks ago


Patna, India Baldwin Academy Full time

Key Responsibilities Front Office Executive (School Office)

  • HR Activities - Profiling of candidates, scheduling interviews, submitting reports, hiring of candidates.
  • Parent Interaction & Issue Resolution: Act as the first point of contact for parents; handle inquiries, provide accurate information, resolve issues promptly, and ensure high satisfaction. Must be fluent in English (spoken & written).
  • Record & Document Management: Maintain and update student records, admission files, and essential documents systematically (both physical and digital).
  • Data Entry & Reporting: Manage and update records in Excel and other digital platforms with accuracy; prepare periodic reports as required.
  • Multi-Role Support: Provide administrative support across multiple school functions, ensuring smooth day-to-day operations.
  • MS Office & Documentation: Draft letters, notices, circulars, and official documents using MS Word/Excel/PowerPoint; ensure error-free typing and formatting.
  • Enquiry Management: Handle walk-in, telephone, and email enquiries from parents and prospective students with professionalism and courtesy.
  • School ERP Operations: Manage school ERP software including fee receipts, student records, announcements, and notices; ensure timely updates.
  • Communication Hub: Coordinate with teachers, staff, and management for timely dissemination of information to parents and stakeholders.
  • Compliance & Confidentiality: Uphold strict confidentiality of student and institutional records while ensuring adherence to school policies.

Preferred candidate profile

Good Knowledge of Excel, Word & Powerpoint (or google suite equivalent)

Good Communication skills (English & Hindi)

Previous work experience in Office

Documentation and record keeping skills



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