Front Office Executive

2 days ago

New Jaganpura Patna Bihar, India Ford Hospital and Research Center Full time ₹ 9,00,000 - ₹ 12,00,000 per year
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The Front Office Executive is responsible for managing the reception area, handling administrative tasks, and ensuring a seamless experience for patients and visitors. This role involves greeting guests, managing appointments, coordinating with departments, and maintaining a professional and welcoming environment.

Key Responsibilities:
Reception & Patient Assistance:
  • Welcome and assist patients, visitors, and staff with inquiries and directions.
  • Manage patient registrations, appointment scheduling, and follow-ups.
  • Handle incoming calls, emails, and correspondence professionally.
  • Ensure a clean and organized reception area for a professional atmosphere.
Administrative Support & Coordination:
  • Maintain patient records and ensure accurate data entry in hospital systems.
  • Coordinate with doctors, nurses, and departments for smooth workflow.
  • Manage billing inquiries and assist with payment processing.
  • Handle courier services, office supplies, and administrative logistics.
Customer Service & Communication:
  • Provide clear and courteous information about hospital services and policies.
  • Address patient concerns and escalate issues to the appropriate authority.
  • Assist international patients with required documentation and procedures.
Team Collaboration & Compliance:
  • Work closely with medical and non-medical staff to ensure operational efficiency.
  • Ensure compliance with hospital protocols and maintain confidentiality.
  • Participate in training sessions to enhance service quality and communication skills.
Benefits:
  • Competitive salary with performance incentives.
  • Opportunity to work in a professional healthcare environment.
  • Career growth and skill development programs.
  • Health and medical benefits, including insurance coverage.
Qualifications & Skills:
  • Minimum 1-3 years of experience in front office, customer service, or hospital reception.
  • Strong organizational and multitasking abilities to manage high patient flow.
  • Proficiency in MS Office, hospital management software, and appointment scheduling tools.
  • Ability to maintain a calm and professional demeanor under pressure.
  • Bachelor's degree in Hospitality, Business Administration, or a related field.
  • Diploma or certification in Front Office Management or Hospital Administration is a plus.
Number of Vacancy

4

Salary Range
  • As Per Market Standards

Location: New Bypass (NH-30) , Khemnichak , PO - New Jaganpura, PS - Ramkrishna Nagar Patna Bihar)

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