Front Office Executive

17 hours ago

Patna Bihar, India Luxury and Nature Hospitality Full time

Greets, registers, and assigns rooms to guests.
- Issues room key to guest.
- Responsible for proper key control and other security measures.
- Answers telephone at the front desk.
- Transmits and receives telephone messages and sets up guests’ wake-up calls.
- Date stamps, sorts, and racks incoming mail and messages.
- Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
- Well versed with all the softwares and systems of the front office.
- Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed.
- Computes bill, collects payment, and makes change for guests.
- Makes and confirms reservations.
- Posts charges such as room, food, liquor, or telephone, to guest folio.
- Makes restaurant, transportation, spa reservations for guests
- Checks out guests and inquires about their stay.
- Promotes and upsells other services of the brand to increase awareness.
- Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy.
- Coordination with other central departments
- sales, reservation, etc.
- Ensures Inn compliance of all company policies and procedures.
- Adheres to all safety procedures and informs management of any unsafe conditions.
- Attends meetings and training as requested.

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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