Desk Support Technician

1 month ago

bangalore, India New Relic, Inc. Full time
Desk Support Technician Desk Support Technician Desktop Support Technician Req ID FY|G&A|#8 Location(s) Bangalore, India; Work arrangement(s) Hybrid (works from home and New Relic office throughout the week), Office (works primarily in a New Relic office) Your opportunity New Relic is seeking a highly motivated individual to join our IT Support team This role incorporates Tier 1 and Tier 2 technical support, ranging from password resets to systems administration. In addition to day-to-day work, you will have opportunities to spearhead projects, learn new platforms, and collaborate with cross-functional teams. Soft skills are just as important in this role as technical skills.We are looking for a creative problem solver with a strong work ethic. We expect our technicians to provide intuitive tech support, know how to ask the right questions, and be empathetic to our end users. To succeed in this role, you must be self-driven and passionate about learning. We value a strong team dynamic, and we encourage both independent and collaborative working styles.If you’re interested in a new challenge in our fast-paced corporate environment, we welcome you to apply What you'll do In this role, you will provide front-end and back-end support in our primarily Mac environment. This is a hybrid role, which means you will work out of our Bangalore office up to three days per week. You will also provide remote support to New Relic employees globally. Day-to-day responsibilities will include the following:Respond to internal support inquiries in person, via Slack, email, or phone callsConfigure and setup IT hardware, including laptops, printers, and peripheralsTechnology enablement service and trainingProvision, de-provision, user accounts & system accessProvide event & meeting support via ZoomInstall, configure, and troubleshoot software packages, including operating systems, desktop software, and custom applicationsEnsure accurate inventory of hardware assetsMaintain a high level of service and support using a ticketing systemCollaborate with external partners like Security and FacilitiesParticipate in a global emergency on-call rotation This role requires Several years of experience supporting Mac hardwareDeep expertise with SaaS applications (eg. Google Workspace, Okta, Zoom, Slack)Network knowledge and troubleshooting Familiarity with JAMF Pro and CrashPlanStrong soft skills (eg. critical thinking, creative problem solving, leadership, etc.)Demonstrate empathy and a desire to provide a first-class end-user experienceExhibit passion and motivation for new technology and learningDemonstrate ability to work both independently and as a member of a team Bonus points if you have Apple Certified Macintosh Technician (ACMT) certificationApple Certified Support Professional (ACSP) certificationGoogle Workspace certificationGoogle IT Support Professional certificationComfortable using a command lineFamiliarity with a scripting or coding language (Python, Bash, Javascript, Java)We're looking for bold and passionate people to be a part of our mission to create more perfect software. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. 

If you require a reasonable accommodation to complete any part of the application or recruiting process, please visit

Our hiring process
Please note that visa sponsorship is not available for this position.

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. 

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