Circle Lead

7 days ago

Pune, India Lenskart.com Full time

About the Role: Circle Lead – Rest of Maharashtra & Goa As Circle Lead, you will drive the performance and expansion of Lenskart’s retail business across Maharashtra (excluding Mumbai) and Goa. You will be responsible for leading a team of Area Managers, ensuring excellence in execution, driving profitable growth, and delivering the best-in-class customer experience across stores in your circle. This is a regional leadership role with P&L accountability and direct influence on customer satisfaction, team development, and retail excellence. Key Responsibilities 1. Business Performance & P&L Ownership ● Drive topline and bottom-line growth for your circle while managing overall profitability. ● Take ownership of Circle-level P&L; track and manage key financial and operational metrics. ● Create and execute business plans aligned with regional goals, including new store ramp-up and market share growth. 2. Retail Expansion & Operational Excellence ● Lead and oversee new store openings, relocations, and renovations across the region. ● Achieve 50%+ YoY growth through market intelligence, micro-market planning, and execution. ● Implement and uphold SOPs around store operations, audits, and customer journey. 3. Customer Experience & NPS Leadership ● Drive Lenskart’s customer obsession by maintaining industry-best Net Promoter Scores. ● Identify areas for improvement via store visits, customer feedback, and audits. ● Ensure compliance with hygiene, grooming, and service standards across all stores. 4. Inventory & Cost Management ● Optimize staffing, store-level costs, and operational expenses within budgeted thresholds. ● Implement stringent stock management practices to reduce pilferage and returns. ● Maximize store productivity through efficient scheduling and resource allocation. 5. Team Leadership & Development ● Manage and mentor Area Managers, Store Managers, and in-store teams across the circle. ● Build a high-performance, high-ownership culture that promotes leadership from within. ● Conduct regular team reviews, training, and capability-building programs. 6. Lenskart Culture & Brand Standards ● Be a culture ambassador of the Lenskart Way — agility, innovation, and relentless customer focus. ● Align store experience and communication with brand guidelines and premium positioning.

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