Problem Manager ITSM

1 month ago


bangalore, India LTIMindtree Full time

We are looking for talents having 1-3years experience in Problem Management for Bengaluru/Bangalore location.


Please find the below job description for reference.


Should have prior major incident & problem managament working experience - Ability to articulate the technical RCAs, sound knowledge in 5 whys, fishbone methods, equivalent of banking stringent process. - Ability to drive the conversation with service owners, good knowledge on analytics or equivalent to overall foresee pain areas. - Awareness/understand technology (infra: Data center devices, network, database, storage, virtualization), eager to learn and adapt. - Candidate should be able to independently work with cross functional teams and drive the problem investigations, escalations and conflicts. - Candidate should have good project management skills, presentation and be able to deliver insights. - Sound knowledge on Incident Management, Change Management will be added advantage.


Skills

Problem management


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