BMC Remedy ARS Developer

3 weeks ago

Bangalore, India Collabera Digital Full time

Responsibilities :

1) Innovation in Workflow Development: Create efficient and innovative workflows within the BMC Remedy Action Request System (ARS).

2) IT Service Management (ITSM): Demonstrate expertise in various ITSM management processes.

3) Web Services Integration: Understand and integrate APIs through web services.

Innovation in Workflow Development :

- Develop efficient and innovative workflows within the BMC Remedy Action Request System (ARS) to automate business processes and improve operational efficiency.

- Utilize advanced features and functionalities of BMC Remedy ARS to design workflows that align with business requirements and best practices.

- Continuously explore opportunities for workflow optimization and enhancement to drive innovation and maximize system capabilities.

IT Service Management (ITSM) :

- Demonstrate expertise in various IT Service Management (ITSM) processes such as Incident Management, Problem Management, Change Management, and Service Request Management.

- Configure and customize BMC Remedy ARS to support ITSM processes, ensuring alignment with ITIL best practices and organizational requirements.

- Collaborate with IT stakeholders to understand their needs and translate them into effective ITSM solutions within BMC Remedy ARS.

Web Services Integration :

- Understand and integrate APIs through web services to facilitate seamless communication and data exchange between BMC Remedy ARS and other systems.

- Develop integrations with external systems, applications, and databases using RESTful APIs, SOAP, XML, and other web service protocols.

- Ensure secure and reliable data transmission between BMC Remedy ARS and external systems, adhering to industry standards and security best practices.

Qualifications :

- Experience: 5 to 8+ years in Remedy Workflow development.

Must-Have Skills :

- Proficiency in BMC Remedy Application development.

- Strong understanding of functional and design aspects of the BMC Remedy ITSM Suite.

Preferred Skills :

- Familiarity with BMC products such as DWP, Helix platform, and HSSO.

- Enterprise software product development experience.

- Knowledge of developing and accessing Web Services, including SOAP and REST protocols.

- Familiarity with JavaScript and JSON is a plus.

- Problem-Solving: Ability to troubleshoot multi-layered applications.

- Communication: Excellent communication skills and experience collaborating with remote teams.

(ref:hirist.tech)

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