Remedy Developer

Found in: Whatjobs IN C2 - 2 weeks ago

PuneBangalore, India Advitha Tech Solutions Full time

Job Description :


- Remedy Developer with 5-7 years experience

- Working experience on BMC helix ITSM that includes Incident Management, Problem Management and Change Management modules.

- Knowledge of configuring Approvals for Service Request and Change Modules.

- Design and develop DWPC service catalogues as per business requirements.

- Configure and maintain BMC Helix platform to meet the needs of the organization.

- Troubleshot issues in BMC Helix system.

- Maintain documentation on configuration and use of BMC Helix system.

- Work with other teams to integrate the BMC helix platform with other systems and applications.

- Working experience in BMC Helix iPaaS solution for integrations to address advanced business process and system integrations.

- Experienced in Developing, Testing, and deploying integrations between BMC Helix system and other applications using the REST API.

- Strong experience in developing web based dashboards using BMC Helix dashboard designer.

- Develop and design new dashboards and widgets based on the business requirements

- Must be a quick learner and a team player

- We would like to have a new to support the current Helix CMDB and Auto discovery infrastructure.

- Activities associated with normalization and reconciliation rules, issues, and other KTLO items. Also creates canned reports for consumption based on demand.

- Working on data quality/completeness efforts in support of existing resource doing the mapping/modeling work and partnering with app owners to ensure mapping, modeling, representation, and accuracy of info.

- Discovery efforts and address any items affecting scanning. Ensure IP ranges are setup as needed, credentials are in place, fixing if/as appropriate. TKU updates in place, and general care and feeding of environment.

(ref:hirist.tech)

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