Enterprise Technology Support Engineer

Optiver’s Enterprise Technology Support Engineers focus on IT systems and applications that allow users to perform their daily work. We firmly believe in finding the right blend of functionality for our users and manageability for administrators. To that end, the person we seek will revel in finding that balance, and running systems that consistently work and work well. WHO WE ARE Optiver is a global market maker founded in Amsterdam, with offices in London, Chicago, Austin, New York, Sydney, Shanghai, Hong Kong, Singapore, Taipei and Mumbai. Established in 1986, today we are a leading liquidity provider, with close to 2,000 employees in offices around the world, united in our commitment to improve the market through competitive pricing, execution and risk management. By providing liquidity on multiple exchanges across the world in various financial instruments we participate in the safeguarding of healthy and efficient markets. We provide liquidity to financial markets using our own capital, at our own risk, trading a wide range of products: listed derivatives, cash equities, ETFs, bonds and foreign currencies. In Asia Pacific, Optiver was one of the first global market makers to establish a presence in the region, with the incorporation our Sydney office in 1996. Since then, we have expanded our footprint by establishing offices in Taipei (2005), Hong Kong (2007), Shanghai (2012) and Singapore (2021). The business in Mumbai is newly established and deemed to be an integral part of the APAC strategy, with an anticipation of significant growth over the coming years. WHAT YOU'LL DO As an Enterprise Technology Support Engineer in our Mumbai office, you'll be pivotal in ensuring seamless technology operations across all departments. Your role encompasses a broad range of responsibilities, aimed at delivering top-notch IT support and fostering a technologically optimized work environment. Key aspects of your role include: User Support Excellence:  Serve as the primary contact for IT-related requests, incidents, and issues, ensuring rapid resolution and minimal business impact. Relationship and Trust Building: Develop strong connections with users and key stakeholders, understanding their needs to maintain an optimised IT environment. Lifecycle IT Management:  Handle the complete IT lifecycle for users, from onboarding to offboarding, ensuring a smooth start and finish to their tenure. Proactive Environment Management: Implement alert systems and analyse trends to prevent IT issues, maintaining a stable and efficient work environment. Process Standardization and Self-Service Empowerment:  Streamline IT processes and develop self-service resources, enabling users to solve common issues independently. Security and Compliance Audits:  Regularly audit the IT environment to ensure compliance with security standards and policies. Strategic Project Management:  Lead projects to enhance the IT environment and user experience, prioritizing impactful improvements. Hardware Management and Office IT Setup:  Oversee user-facing hardware and manage IT setups for office expansions, ensuring technological readiness and productivity. Enterprise IT Solutions: Analyse and recommend solutions for user-facing technologies, collaborating with extended IT teams for seamless service delivery. Your role is a blend of technical acumen and interpersonal skills, aimed at creating a resilient, user-friendly IT landscape that supports the company's goals and enhances productivity. WHO YOU ARE Technical Proficiency Solid foundation in Windows OS, Active Directory, AV equipment management, and troubleshooting IT issues across desktops, laptops, mobile devices, and printers. Proficient with SCCM, Intune, Zoom, RDP, and a broad spectrum of user and collaboration technologies including Zoom, Slack, Confluence and Jira. Operational expertise in VMWare, backup solutions, datastore management, and basic network troubleshooting is required. Experience A minimum of 3 years in end-user support and enterprise operations, with extensive experience supporting and leading projects in the Microsoft ecosystem (Windows OS, Office suite, AD, DNS, Group Policy, DHCP), end-user technologies, and server environments. Demonstrated capability in managing user access, SOE image creation/installation, and familiarity with SCCM. Soft Skills Passionate about IT support and customer service, with a proactive can-do attitude. Exceptional attention to detail, operational excellence, strong documentation skills, critical thinking, and a robust understanding of change control processes. Your communication skills are top-notch, both written and verbal, and you're a team player committed to operational excellence. Nice-to-Have / Advanced Requirements Knowledge of telephony systems, PowerShell, Windows patching, user management for Microsoft Exchange, Atlassian products, Linux, Python, SQL administration, and experience with office fit-outs and remote teams. A background in finance, a strong desire for technology exploration, and continuous learning are valued. Advanced experience with Windows Server, application packaging, mobile device management, network design, and IT project leadership. Certifications in Microsoft, project management, or relevant fields, along with a background in trading environments or IT product evaluations, are highly desirable. WHAT YOU'LL GET You’ll join a culture of collaboration and excellence, where you’ll be surrounded by curious thinkers and creative problem solvers. Driven by a passion for continuous improvement, you’ll thrive in a supportive, high-performing environment alongside talented colleagues, working collectively to tackle some of the most complex problems in the financial markets. In return for your expertise, you will have access to a range of Optiver perks, including: A performance-based bonus structure unmatched anywhere in the industry. We combine our profits across desks, teams and offices into a global profit pool, fostering a truly collaborative environment. The chance to work alongside diverse and intelligent peers in a rewarding environment. Continuous learning, development and upskilling opportunities. Daily breakfast, lunch, and an in-house barista. Gym/Club membership, plus weekly massages. Corporate health insurance Uber business for daily commute Regular social events, including a company trip every two years. Diversity statement Optiver is committed to . We encourage applications from candidates of all backgrounds, and welcome requests for reasonable adjustments during the process. Questions? Get in touch with the recruitment team at You are viewing: Enterprise Technology Support Engineer