Customer Success Manager
2 weeks ago
At BIK, we are wanting to scale up to meet our exponential growth in # of Brands. Currently, have a small team of 3 CSMs These eCommerce Brands come from across geographies like India, UK, US, UAE, Singapore & more. We are looking to add our 4th CSM to handle a diverse set of clients. BIK is doubling the # of brands every quarter, and hence our teams & your career growth opportunities. The only thing that we want in our CSMs are Grit, Determination & perseverance to enable every customer till they feel good about our platform Your Success Star Metric: NPS PS : BIK has an NPS of 57, if you feel you can take it up, let’s chat? :) What you will do Delivering excellent onboarding experience. We believe in Love at 1st sight. Making onboarding an experience for which Brands fall in love with us :) Doing whatever it takes to increase BIK’s revenue contribution to the brand We have brands where BIK contributes > 50% of their revenues, we would ideally want all the accounts that you own pushes to this number :) Be the torch bearer for our Product Team : We love & expect our CSMs to guide our product roadmap. Leading our tech < > Business weekly sync would be a cherry on cake with all the insights that you gather through the week. The sync happens directly with the CTO so you get ample opportunity to flaunt your product skills ; ). Be a piggy back to the marketing team : Work alongside our marketing team to highlight customer success stories, boosting BIK's market presence and brand awareness. Proactive Customer Management : Identify and address potential challenges to customer adoption early, implementing proactive strategies to foster stronger alignment. Efficiently troubleshoot and resolve technical issues, partnering with product and engineering teams to continuously improve our offerings. Who are you ? Experience and Expertise : 2-5 years of
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Customer Success Manager
3 weeks ago
Bengaluru, India Weekday AI Full timeThis role is for one of Weekday’s clients Min Experience: 3 years Location: Bengaluru JobType: full-time Requirements We are looking for a proactive and customer-centric International Customer Success Manager to join our global team. The ideal candidate will play a crucial role in building long-term relationships with international clients, ensuring their...
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Customer Success Manager
9 hours ago
Bengaluru, Karnataka, India Weekday AI Full time ₹ 12,00,000 - ₹ 36,00,000 per yearThis role is for one of Weekday's clientsMin Experience: 3 yearsLocation: BengaluruJobType: full-timeRequirementsWe are looking for a proactive and customer-centric International Customer Success Manager to join our global team. The ideal candidate will play a crucial role in building long-term relationships with international clients, ensuring their...
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Customer Success Manager
1 week ago
Bengaluru, Karnataka, India SkanAI Full time ₹ 6,00,000 - ₹ 18,00,000 per yearAs a Customer Success Manager, you will be responsible to manage the full life cycle of customer journey resulting in customer satisfaction, revenues, and profitability goals. In this role, you will build trusted advisor relationships with your clients through deep understanding of their problems, demonstrable product and business process knowledge, highest...
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Customer Success Manager
1 week ago
Bengaluru, India Tars Full timeTars is seeking an experienced Customer Success Manager to join our Customer Success team. In this role, you will drive value for our existing customer accounts through strategic engagement, technical guidance, and proactive relationship management.Key Responsibilities- Customer Onboarding & Implementation: Guide customers through solution implementation in...
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Customer Success Manager
1 week ago
Bengaluru, India Tars Full timeTars is seeking an experienced Customer Success Manager to join our Customer Success team. In this role, you will drive value for our existing customer accounts through strategic engagement, technical guidance, and proactive relationship management.Key Responsibilities- Customer Onboarding & Implementation: Guide customers through solution implementation in...
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Customer Success Manager
1 week ago
Bengaluru, India Tars Full timeTars is seeking an experienced Customer Success Manager to join our Customer Success team. In this role, you will drive value for our existing customer accounts through strategic engagement, technical guidance, and proactive relationship management. Key Responsibilities Customer Onboarding & Implementation: Guide customers through solution implementation in...
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Customer Success Manager
7 days ago
Bengaluru, India Tars Full timeTars is seeking an experienced Customer Success Manager to join our Customer Success team. In this role, you will drive value for our existing customer accounts through strategic engagement, technical guidance, and proactive relationship management. Key Responsibilities Customer Onboarding & Implementation: Guide customers through solution implementation in...
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Customer Success Manager
7 days ago
Bengaluru, India Tars Full timeTars is seeking an experienced Customer Success Manager to join our Customer Success team. In this role, you will drive value for our existing customer accounts through strategic engagement, technical guidance, and proactive relationship management. Key Responsibilities Customer Onboarding & Implementation: Guide customers through solution implementation in...
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Customer Success Manager
1 week ago
Bengaluru, India Tars Full timeTars is seeking an experienced Customer Success Manager to join our Customer Success team. In this role, you will drive value for our existing customer accounts through strategic engagement, technical guidance, and proactive relationship management.Key ResponsibilitiesCustomer Onboarding & Implementation: Guide customers through solution implementation in...
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Customer Success Manager
1 week ago
Bengaluru, India Tars Full timeTars is seeking an experienced Customer Success Manager to join our Customer Success team. In this role, you will drive value for our existing customer accounts through strategic engagement, technical guidance, and proactive relationship management.Key ResponsibilitiesCustomer Onboarding & Implementation: Guide customers through solution implementation in...
