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Sr Operations Manager, CMT Ops, Senior Operations Manager, CMT Ops
2 months ago
Key job responsibilities
• Experience of managing complex business processes at scale.
• Strong communication and influencing skills with an ability to deal with a fast-paced environment.
• Experience in defining, developing and using metrics to drive the vision and manage the business.
• Hands-on experience in operations governance with an ability to work with data and create inferences.
• Encourage the culture of self-service in accessing data.
• Demonstrated record of team building and execution in a high volume operational environment.
• Ability to lead not only at the strategic level, but also tactically day-to-day by diving deeply into business and technical domains.
• Proven track record of partnering with technology teams and leveraging automation to drive efficiencies in operational processes.
• Ability to work effectively & independently in a fast-paced environment with tight deadlines.
• Experience of handling large people organizations, previously should have experience of managing Managers of Managers with strong skills in hiring and developing leaders
A day in the life
Senior Operations Manager is a key role within CMT Operations team, and this role will be responsible for managing deliverables across WW Amazon regional business and core businesses in emerging markets. The leader will centrally own CMT deliverables across business and people metrics through a team size of 200+ employees operating from Bangalore (India). Every year, selection addition to Amazon catalog (Earth’s largest selection) coupled with changing competitive dynamics in the market segment puts the onus on this leader to find scalable and efficient processes to stay competitive for the business function the individual owns. You will work with various business and technology teams world-wide in developing operational processes, driving alignment to deliver business results and Customer impact, positively. As part of the leadership team, you will contribute in driving excellence in our pricing algorithms and strategies. Operationally, you will be responsible for delivering results through efficient, timely and accurate processes to ensure Amazon’s price competitiveness by relentlessly managing input & output metrics, drive continuous improvements and hold a strong process governance. You will manage Program Managers, Operations Managers, as well as a large operations staff and own coaching, people development, retention and growth. Also responsible for hiring new talents. This role will also demand regular interaction with Senior Leadership within the function and cross functionally. You will be required to influence business decisions using data, and strong judgments. Importantly, this role will require the leader to have the ability to effectively articulate ideas/proposals in a written format (usually documents) with necessary data to support.
BASIC QUALIFICATIONS
Bachelor’s degree in business, finance or operations management required. 12+ years of work experience with at least 4 years of people management besides owning a complex and critical business process end to end. Experience of managing internal and / or external clients, and a good executive presence is required. Hands on experience in Retail, eCommerce and supply chain functions. Proven history of delivering results while owning complex cross-functional launches partnering with central teams. Exceptional written, verbal, and presentation skills; excellent interpersonal skills.
PREFERRED QUALIFICATIONS
Business analysis acumen, with substantive experience measuring the success of a complex business process and proposing new business opportunities. Operational support and passion, with experience in establishing, measuring, and meeting service level agreements, improving the availability, performance, and quality of systems, and managing complex on-the-fly operational problems. Has a track record of communicating worldwide with executives and non-technical leaders, experience with multi-national companies, and dealing with customers across the world. Proven analytical and quantitative skills; ability to work with large data set and metrics. MBA or six sigma certification is preferred.
