Sr Product Ops Manager

1 month ago

Bangalore, India Target Full time

About us:

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. At Target, we have a timeless purpose and a proven strategy and

that hasn’t happened by accident. Some of the best minds from diverse backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target’s global team and has more than 4,000 team members supporting the company’s global

strategy and operations.

Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values diverse backgrounds. We believe your unique perspective is important, and you'll build relationships by being authentic and respectful. At Target, inclusion is part of the core value. We aim to create equitable experiences for all, regardless of their dimensions of difference. As an equal opportunity employer, Target provides diverse opportunities for everyone to grow and win.

Team overview :

Measurement is integral to our Retail Media business and helps propel Roundel as a differentiated leader in the advertising industry. Measurement product teams are responsible for building and maintaining trusted data sets, partner with measurement strategy and data sciences teams to co-create the measurement methodology and models, help drive performance through closed loop and lift models and provide self­-service API’s, reporting and visualization services to internal and external stakeholders. The team also works closely with multiple external media platforms to build leading edge measurement solutions that are industry first.

In this role, you will need to advocate for and ensure best practices in tools, process and documentation is employed in the product by partnering closely with Product Managers, partner teams and the business teams. You will also be responsible for ensuring the right communication framework is in place for the product portfolio to provide visibility and progress on the KPI’s associated with the product. You will work with the business team to collect and analyze user feedback and support Product Managers in prioritizing the right capabilities. Candidate needs to have good communications skills, planning and organization expertise and a strong drive to make progress over perfection.

Role overview :

As a Sr Products Ops Manager, you will serve as a trusted advisor to the product portfolio by bringing data and insights about our users into conversations and ceremonies. You will leverage your prior experience to engage multiple levels of product in the creation and implementation of team routines that reflect product thinking and connection to OKRs as well as enable portfolio level intention maps that fuel collaboration across Product. You will be responsible for bringing visibility to dependencies and risks across the portfolio and providing visibility of progress to our Product KPIs through metric visualization and analysis. You are accountable for collaborating across our product and operations teams to improve our core competencies around strategic planning, portfolio health, and communication.

Your core responsibilities include:

  • Support the portfolio-level road/intention map and the process to keep it up to date and accurate
  • Execute the communication framework for our product portfolio to provide visibility to the progress and KPIs associated to the technical investment (including analyzing and preparing data to inform the strategy)
  • Collecting and analyzing feedback; leveraging insights to help product teams prioritize changes needed to increase adoption, end user experience, and CSAT
  • Handling testing, stakeholder and user-communication, to reduce time to ship, support-tickets, time to close support tickets
  • Advocating for and supporting best practices in tools, processes, documentation and communication across the product teams and with stakeholders
  • Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

About you :

  • Four-year degree or equivalent experience
  • 6+ years of experience across Product, Operations, or Analytics (or a combination)
  • Experience working in an agile environment (e.g. user stories, iterative development, scrum teams, sprints, personas)
  • Ability to self-organize and lead through ambiguity
  • Ability to communicate complex concepts in easy-to-understand terminology across Operations, Product, and Technology
  • Ability to influence peers and partners to find common ground, push for consistency where possible, facilitate conversations, and navigate competing interests.
  • Curiosity and passion for problem solving
  • Experience in creating and delivering product tools & stakeholder materials

Useful Links:

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