Specialist, eCommerce

2 days ago

Bengaluru, India Levi Strauss & Co. Full time

Job Description
About you:

  • Responsible for the brand presentation across the Marketplaces – PDP images, content (A+ content, Product Attributes, Keywords, Long & Short Product Description, etc.) for eCommerce Channel and handle the overall business operations.
  • Ownership of overall business health and key metrics (Profitability, UPT, Conversion, ATV, FMC, SLA – Forward & Reverse Logistics, Consumer Returns, Returns to Origin, Cancellations, etc.)
  • Work with retail merchandising teams to identify product gaps based on the partner organization's sale events and customer base.
  • Undertake a market study to develop an understanding of the competitor pricing, promotional offers, best practices, etc. to create an internal intervention plan.
  • Oversee the day-to-day marketplace operations – product listing, price upload, FC operations, promotions, product listing ads, etc.
  • Conduct root cause analysis on returns (DTO & RTO) and take corrective measures.
  • Continuously work with the FC team to develop and execute efficient order to ship process to meet partners SLAs.
  • Manage the fulfillment centre & logistics budget, and Platforms operational expenses. Develop cost-saving opportunities and operational efficiencies.
  • Define Key Performance Indicators of Fulfillment Centre & Logistics- track & report on the performance. Identify improvement opportunities and implement process enhancements.
  • Implement Quality Check processes to ensure that products meet consumer expectations as listed on the platform and implement corrective actions.
  • Maintain inventory to avoid out-of-stock situations and ensure accurate inventory listing to minimize catalog discrepancies. Ensure regular cycle count and maintain budgeted inventory cover.
  • Work with SPF & finance team on Payment reconciliation and SPF claims. Set performance expectations, conduct performance reviews, and provide coaching to team members.

Job Specific Functional Expertise

  • Build strong relationships with category teams at all eCommerce partners and cross functional internal teams
  • Strong business acumen and understanding of Digital ecosystem (Website, App, , Marketplace, Omni, Digital & Performance Marketing, etc.) and financial metrics
  • High level strategic thinking and demonstrates entrepreneurial drive
  • Must demonstrate turnaround capabilities and can handle the unexpected with flexibility

Education:
Management graduate/NIFT

  • Minimum 3 years' experience in eCommerce
  • Experience in the eCommerce sector, preferably in fashion

Functional Competencies

  • Knowledge of eCommerce operations and merchandising
  • Knowledge of eCommerce promotion planning, implementation practices and Performance Marketing
  • Strong analytical skills
  • Well versed with MS office tools, Adobe Analytics, Google Analytics, etc.

LOCATION
India, Bangalore - Office

FULL TIME/PART TIME
Full time

Current LS&Co Employees, apply via your Workday account.

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