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IT System Support Technician
5 days ago
Join our team as an IT System Support Technician and play a crucial role in ensuring the seamless operation of our technology and systems. Leverage your expertise to provide proactive technical assistance and support, contributing to a culture of excellence in a dynamic and growing organization.
Key Responsibilities:
Technical Support:
- Provide comprehensive support to users on hardware, software, and network issues.
- Diagnose and resolve IT issues to minimize downtime and maximize productivity.
- Engage with third-party vendors for support services.
Installation and Configuration:
- Install, configure, and maintain operating systems, software, and peripheral devices.
- Manage and maintain internal cloud systems (Microsoft 365, SharePoint, Azure, Zoho Suite).
System Maintenance:
- Conduct regular audits to identify vulnerabilities and optimize performance.
- Monitor and maintain computer systems and networks.
- Perform routine maintenance and system upgrades.
User Management:
- Set up and manage user accounts and profiles.
- Maintain and update technical documentation.
Continuous Learning:
- Stay current with new technologies and industry trends.
Required Skills and Qualifications:
Soft Skills:
- Self-starter with excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to manage own outputs and work under pressure.
Requirements
Qualifications:
- 3-5 years of experience in technical support
- Matric
- A+ and N+ Certificates, or other relevant technology certifications.
- ITIL Foundation
- Exposure to cloud technology
- Intro to Project Management
Requirements
Install, configure, and maintain operating systems, software, and peripheral devices. Manage and maintain internal cloud systems (Microsoft 365, SharePoint, Azure, Zoho Suite).
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