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Mac Support Technician

4 months ago

india Excis Compliance ltd Full time
Job Description

MAC (Apple Devices) Support Technician  provides day-to-day desktop support, receives inbound calls, answer questions, troubleshoots and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.

 

Daily Job responsibilities:

  • 1st , 2nd and 3rd line support of Mac’s
  • Imaging/reimaging and deployment of Mac hardware.
  • Server administration of JAMF Server
  • Maintain Casper and create images of OS and packages as needed.

Must have skills:
MAC Hardware troubleshooting experience.
Imaging/reimaging knowledge for MAC devices.
Experience/knowledge on JAMF to create images of OS and packages as needed
Experience/knowledge on Server administration of JAMF Server
Application troubleshooting experience/knowledge on MAC devices
New hardware compatibility and testing
Experience/knowledge on MAC devices/environment to provide support towards : File Server access/troubleshooting , Print Queue management, Mobile device management, New hardware compatibility and testing.
Remote support capabilities to support MAC devices across globe

Requirements
  • Bachelor’s degree in computer science (or related area) with 3+ yrs of experience on MAC
  • support.
  • Relevant certification/s on MAC
  • Microsoft Certification (MCSE) or ITIL certification preferred, equivalent certification in relevant
  • Good Verbal and Written communication skills
  • Working knowledge of Desktop Operating Systems like Windows 7 / 8.1 /10
  • Basic knowledge of LAN/WAN networking and TCP/IP ports HTTP , HTTPS and file sharing

Requirements
Customer Service Desktop Support Technical Mobile Device Hardware Troubleshooting Vendor Management Information Technology Macintosh Deployment Windows Server Ticketing Systems Switches VPN LAN