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Desktop Support Technician L2 BE
4 months ago
We are searching for a solution-focused desktop support technician to provide our employees with hands-on, systematic support. The desktop support technician should receive IT-related concerns, and then proceed to diagnose and solve these issues. You should also ensure the regular maintenance of our IT infrastructure.
Responsibilities
- Responding to client support requests.
- Contacting clients to find out the nature of the problem.
- Traveling to the client’s locations.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Advising on software or hardware upgrades.
- Providing basic training on computer operation and management.
- Completing job reports and ordering supplies.
Requirements
- Proven work experience as Desktop Support Engineer or Support Technician.
- CompTIA A+, MCP, MCSE, OEM are desirable certifications
- Knowledge of popular operating systems, software applications, and remote connection systems: Windows, Mac, Office 365, MS Outlook, UW, etc.
- Good general understanding of IT principles: Networks, Hardware and Domains
- Good experience of supporting devices such as printers and Meeting Room equipment
- Familiarity with virtual MDM and VPN environments
- Good written and verbal communication skills (English and Dutch ).
Location: Brabantstraat 15, 8790 Waregem, Belgium
Requirements
Customer Service Desktop Support Technical Mobile Device Hardware Troubleshooting Vendor Management Information Technology Macintosh Deployment Windows Server Ticketing Systems Switches VPN LAN
