Customer Support Executive

2 weeks ago


hyderabad, India CIEL HR Services Full time

Job Title: Customer Support Executive

Location: Hyderabad (Only Hyderabad based candidates) No relocation/no out stationed candidates

EXP: 0-5 Yrs

Education: A bachelor's degree in any discipline


Job description

Customer Support Executive Responsibilities:

● Respond promptly and accurately to customer inquiries by phone calls, emails, chats and support tickets.

● Must have experience in upselling and achieve assigned targets

● Keep records of customer interactions, process customer requests and file documents.

● Manage both new and existing customer and evaluates and resolves problems of the customer

● Identifying customer needs and helping customers with the application

● Collecting and analyzing customer feedback.

● Providing proactive customer outreach and escalating the request if required and managing communication between the teams.

● Analyses of several platforms to suggest new scopes.

● Maintaining a personal discipline and pleasant work environment for the team.

● Must be a Team Player with positive attitude and proactively work with cross functional teams for customer queries resolution

● Must Take responsible of his own task and work with minimal supervision

● Great problem solving ability -asses all option before making decision

● Able to Work in high stress and fast paced environment

● Ability of handling Multitask and outstanding negotiation and conflicts resolving skills


Customer Support Executive Requirements:

● A bachelor's degree in any discipline

● A minimum of 0-3 years' experience.

● Excellent interpersonal and written and oral communication skills.

● Knowledge of the CRM process.

● Basic Computer skills and knowledge in MS office -Excel /Google

sheets/Word/PowerPoint will be an added advantage


Languages : English & Hindi mandatory


Note : -FLEXIBLE FOR ROTATIONAL WEEK offs FOR 5 DAYS WORKING



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