Customer Service Assistant

Maintain an updated knowledge of the organization's products, services, and customer service policies - Document customer interactions when necessary, compiling documents and forwarding information to interested parties - Explain simply and clearly in response to customer questions and check for customer understanding and acceptance - Recommend new products...

Handling all incoming customer queries and questions - Providing the appropriate service and information or referring clients to another department - Referring problematic issues that they cannot solve to management - Resolving customer complaints and issuing refunds as needed - Maintaining an accurate Customer Relationship Management (CRM) database by...

Work Mode: Work From Office **Salary**: ₹23,00,000 to ₹27,00,000 CTC (depending on process and experience) Key Responsibilities: Assist customers via multiple channels and resolve their issues. Deliver accurate product and service information. Listen to concerns, offer solutions, and ensure follow-up. Maintain high customer satisfaction through...

Job Description: Customer Success Associate Position: Customer Success Associate Work Mode: Work From Office **Salary**: ₹23,00,000 to ₹27,00,000 CTC (depending on process and experience) Key Responsibilities: Assist customers via multiple channels and resolve their issues. Deliver accurate product and service information. Listen to concerns, offer...

Marks & Spencer Retail Walk-In Drive | CSA | Immediate HiringAs a Customer Service Assistant at Marks & Spencer, you will play a key role in delivering a seamless and delightful customer experience in-store.Job Description -Achieve sales targets assigned to the store through effective customer engagement and product recommendations.Minimize costs by...

**Responsibilities**: - Handle inbound and outbound customer calls. - Assist with inquiries and resolve issues. - Maintain accurate records of interactions. - Collaborate with the team to meet targets. **Qualifications**: - Freshers to 1 year in a voice or customer service role. - Excellent communication skills in English (other languages a plus). -...

Answering customer inquiries regarding products, services, and company policies. - Processing orders, tracking shipments, and managing returns. - Addressing customer complaints and finding solutions to resolve issues. - Providing accurate product information and assisting with selection. - Maintaining customer records and updating internal databases. Pay:...

**Job Purpose Summary** Within the role of Customer Services Advisor, you will be tasked with delivering high quality customer centric solutions and being vocal about providing insights on what does not work for customers. You will have an opportunity to deal with a ‘moment of truth’ and it will be up to you on how well you do to turn it into a...

**Customer Support Executive - Pune** Mode: Full-Time | Location: Pune (Kharadi) **Requirements**: **Fluent in English** & Hindi (No MTI/RTI) Graduate (Any Field) | Freshers & Experienced Welcome Confident Communication & Customer Handling Skills **Responsibilities**: Assist customers via multiple channels, resolving queries efficiently Provide...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Keeping records of customer interactions,...