Manager Products-Debit card

Found in: Whatjobs IN C2 - 2 weeks ago


bangalore, India Ujjivan Small Finance Bank Full time
JOB SUMMARY:
Reporting to the National Product Manager –Liabilities, the manager will play a vital role in development and enhancement of the current product portfolio
Manage all the products under digital banking initiative namely digital term deposits and saving account
Create and support Debit card program for all existing and new customers
Ensure Product reach in the relevant customer segments based on the available opportunity in the market and customer demand
Manager will support creation and maintenance of a framework to measure and monitor product portfolio performance.
Analysing and suggesting changes to existing products by co-ordinating with Sales, Operations, Competition benchmarking and customer surveys
Tracking product performance at branch level; leading to Achievement of overall digital CASA and TD book and Overall Branch Deposit Book Budgets across the zone
PRIMARY RESPONSIBILITIES:
Business
Creation of various programs for the customer segments in a planned manner to yield maximum returns and better efficiency
Develop and lead effective debit card program, engaging customers resulting greater usage of existing accounts with Ujjivan
Ensure a streamlined customer on-boarding experience by ensuring smooth Account Opening and engagement program
Determine the requirement of the market and create effective marketing campaigns
Ensure optimum utilization of all the available channels for acquisition and servicing
Manage customer life cycle through continuous improvement in product and support for any requirement that arises
Customer
Finding gaps in existing processes and support in enhancement of these for better customer experience
Streamline and manage account opening TAT and enhance systems as and when required
Develop feedback system for customers and internal staff to understand the requirement from the field
Customer specific complaint resolution within prescribed timelines
Make sure the customer grievances & escalations are resolved with the TAT
Internal process
Co-ordinating with regulatory teams for any requirement on the product. Keep track of the process that is followed on the field by regular internal checks
Work in close tandem with Legal, regulatory and compliance team for the product development and implementation
Learning & Performance
research on industry best practice and incorporate it with organizational practices
Getting trained in all the new Liability Products & Processes of the Bank
Training RSMs, Branches, Sales Officers in the new process & products
Training cross functional Teams on Liability Products, as part of new Branch Launches, Induction programmes, Refreshers
Education : Post-Graduation in Finance or Marketing, or post graduate in relevant field.
Experience : Minimum 5 years of experience in banking, 3 years of experience in Debit Card product in Banking
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