MS Expert

2 weeks ago

Chennai, India Teknowiz Full time

MS Expert - NSP/NFM-P
Job Description (JD)
Education and Experience Required:

  • 5+ years of professional experience in telecom/IT operations.
  • Bachelor of Science or equivalent degree in Computer Science or Electronics or Telecommunications or related fields.

Mandatory Skills
NSP/NFM-P

  • Working knowledge of NSP/NFM-P on FCAPS Functionalities.
  • Basics of Linux: command-line proficiency, system navigation, basic scripting (shell/awk/sed).
  • Strong understanding of telecom OSS and Trap flow from SBI to NBI via Element Management System (EMS) and Network Management System (NMS).
  • Familiarity with fault management processes and alarm correlation mechanisms.
  • Ability to perform routine system health checks, including NSP/NFMP Application and its Services monitoring.
  • Capable of conducting first-level analysis on system related alarms reported.

  • Basic understanding of:

  • Network Topology,

  • Statistics Manager,

  • Discovery Manager

  • Regular reporting and escalation of recurring or critical issues to L3 support and tracking to closure.

  • Performing trap testing, collecting TCP, debug logs, analysing the logs for diagnosis and Compatibility Checks.
  • Handling P2/P3/P4 customer incidents, adhering to defined SLAs.
  • Willingness and ability to work in rotational shifts (24/7 support environment).
  • Preparation and documentation of known issues, workarounds, and SOPs for future reference.
  • NSP Kubernetes Certificate Renewal: Responsible for tracking and renewing expiring certificates; coordinating with Product Support teams and ensuring minimal disruption during renewal activities.
  • Application Upgrade Support: Assistance in Application version upgrades by performing pre-upgrade validations, supporting deployment activities, and conducting post-upgrade checks to ensure service continuity and functionality.
  • Node Integration: Hands-on experience with NFMP Nodes integrations and disintegrations, SNMP MD5 & DES passkeys generations, Mibs activation.
  • Knowledge on Property Resync, Alarms settings, Alarm policies, Alarms Squelching, TCA Policy, for restricting the alarms flow and severities

Additional Preferred Skills (Nice To Have)

  • Scripting experience on Shell/Perl/Python and APIs for automating routine tasks.
  • Exposure on Oracle PL/SQL, ITIL processes, including Incident, Problem, and Change Management.
  • Understanding of SNMP, syslog, and other telemetry protocols.
  • Experience with reporting tools and KPI/metrics dashboards.
  • Knowledge on Kubernetes, RHOS
  • Strong communication and documentation skills.
  • Ability to work independently and as part of a collaborative team.

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