Urgent opening For MS Teams Consulting

8 hours ago

Chennai, Tamil Nadu, India Talent21 Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Description for MS Teams Consulting

JD:

Must Have:

  • In Depth understanding of MS Teams Architecture and Telephony - UC Collaboration (Cisco, MS Teams, Skype for Business, SIP Gateway, SBCs)
  • Deep knowledge of MS Teams management tools (Teams Admin center), Azure Entra id.
  • Should be able to demonstrate knowledge on Teams Meetings, webinars, Live Events and other Streaming Solutions but not limited to Power Bi CQD analysis, Teams call quality, Teams Polices.
  • In Depth understanding on Teams Media quality analysis and VOIP protocols like SIP, RTP and audio Codes (eg H.264, )
  • Expert-level knowledge in Voice services, MS teams Enterprise voice skills are highly desirable - Phone setup, MS Teams setup with PSTN, and SBC direct routing.
  • Ready to offer solutions and consultation on Teams Media quality assessment for Sites across the Globe.
  • Should have Hands on experience on deploying and configuring Teams Devices like CVI, Rally Bars, MTRs and support Local teams fixing issue related to the Teams devices.

Role & Responsibilities:

  • Requirements gathering for design, development and deployment of a platform or product ensuring adequate resiliency.
  • Monitor and manage Unified Communications (UC) applications (eg. Crestron, Logitech, Microsoft Teams, Microsoft Teams Room Pro, Cisco CVI devices).
  • Guiding Connectivity and Front-end Teams for assisting in UC related issues and step in incase of escalation and ready to address the issues in timely manner.
  • Create and maintain existing technical diagrams, functional documentation, and system processes & procedures documents pertaining to the configuration of our UC systems.
  • Elicit and document business and system requirements related to UC systems enhancements.
  • Define, document, and execute test scenarios related to enhancements or projects for our UC systems to ensure the systems are defect-free and meet requirements.
  • Produce high-quality solution or infrastructure development and engineering deliverables, in accordance with the platform roadmap and project timelines.
  • Adheres to firms Develops, Agile Transformation and ITIL methodologies.
  • Experience with multi-geography, multi-tier service design and management
  • Maintain effective and consistent communication with teammates, peers and the leadership team
  • Raise risks and issues to the team technical lead, team lead and project managers when necessary.
  • Resolve and act as escalation and coordination point for incidents and problems related to escalations from operations and performs root cause analysis.
  • Provides operational readiness activities aligned to Microsoft Teams and potentially supporting services such as SharePoint Online and OneDrive for Business.
  • Partners with the support team to work through tickets to share and document knowledge and best practices with the aim for the team to support independently.
  • Act as Subject Matter Expert on Teams support and operational ownership.
  • Perform targeted communication or training to ensure operations staff are ready to support

Mandatory skills - UC Collaboration (Cisco, MS Teams, Skype for Business, SIP Gateway, SBCs)

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