Team Leader

18 hours ago

Pune, India Credence Resource Management Full time

JOB DESCRIPTION
TEAM LEADER
Job Description
Team Leader | Credence Resource Management Pvt. Ltd
Credence Resource Management Pvt. Ltd
Organization Unit
Division
Information Technology
Team Leader
Pune
Position
Location
Job Roles & Responsibilities
Diagnose and resolve technical hardware and software issues such as operating
systems, Microsoft Oce, mails, Outlook, Internet Explorer, desktops, laptops,
printers, basic LAN/WAN connectivity and others as assigned.
Escalate the issue accordingly to escalation process when unable to resolve it.
Manage service requests, software installations, new computer setups, upgrades.
Monitor daily backups, etc.
Ensure all system & Servers are updated with latest antivirus & Window patches.
Respond to requests for technical assistance in person, via phone, electronically.
Advise user on appropriate action.
Managing the service desk.
Documentation, Coordinate with Vendor, Service Provider, etc.
Basic knowledge of Networking such as VLAN Conguration, Firewall CFS, DHCP on
Cisco switch
Candidate Requirements
At least 6 years of experience.
Knowledge of computer hardware, operating system & application such Microsoft
Oce, Mailing system, Internet explorer, basic networking, printers etc.
Troubleshooting the Hardware and Software problems.
Should be open to work in 24*7 environments.
Good communication skills.
Ability to respond to production issues on a 24x7 basis and extending beyond
Normal Working Hours.
Should be 12th or Diploma with Certication in Technical course.

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