ServiceNow Functional Analyst

2 weeks ago

Delhi, India Comptech Associates Full time
Job Title:

ServiceNow Functional AnalystDuration:

FulltimeNo. of Positions: 1Location:

India / Remote

Note: Required candidates to join with 30 days or less notice period.

JOB DESCRIPTION:5-6 yrs of experience.Shift timings – 2pm to 11 pm IST (40 hrs week full time resources) – should be available for on-call rotation during critical project releases and hyper-care times.As a ServiceNow Functional Consultant with a minimum of 4 years of experience, you will play a crucial role in bridging the gap between business requirements and the technical implementation of the ServiceNow platform.Your primary responsibility will be to understand and analyze client needs, design ServiceNow solutions, and guide the implementation and configuration of the platform.You will collaborate closely with clients, stakeholders, and technical teams to ensure successful delivery of ServiceNow projects.KEY RESPONSIBILITIES:Requirement Gathering and Analysis: Work closely with clients and stakeholders to understand their business needs and translate them into functional requirements for the ServiceNow platform.Solution Design: Design and propose ServiceNow solutions that align with client requirements and best practices, considering the out-of-the-box capabilities of the platform.Configuration and Customization: Configure and customize the ServiceNow platform based on the defined functional requirements, including forms, workflows, user roles, UI policies, and data integrations.Process Improvement: Identify opportunities for process improvement and optimization within the ServiceNow platform and provide recommendations to enhance efficiency and productivity.Collaboration and Communication: Collaborate with cross-functional teams, including business analysts, developers, and project managers, to ensure smooth implementation and successful delivery of ServiceNow projects. Communicate effectively with stakeholders at all levels of the organization.Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations and customizations to ensure they meet the defined functional requirements and quality standards.Training and Documentation: Prepare training materials and deliver training sessions to end-users on ServiceNow functionalities and processes. Create comprehensive documentation, including functional specifications, user guides, and standard operating procedures.Change Management: Support change management activities, including impact assessments, communication plans, and user adoption strategies, to ensure smooth transitions during ServiceNow implementations and upgrades.Stay Updated with ServiceNow: Continuously enhance your knowledge of the ServiceNow platform, new features, and industry best practices. Stay informed about ServiceNow releases and roadmap updates.QUALIFICATIONS AND SKILLS:Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.Minimum of 4 years of experience as a ServiceNow Functional Consultant or similar role.Strong knowledge of the ServiceNow platform, including Service Catalog, Incident Management, Problem Management, Change Management, and Configuration Management Database (CMDB).Proficiency in requirement gathering, process analysis, and solution design within the ServiceNow framework.Familiarity with ITIL processes and best practices.Excellent analytical and problem-solving skills, with the ability to understand complex business needs and translate them into practical ServiceNow solutions.Strong communication and presentation skills, with the ability to effectively engage with clients, stakeholders, and technical teams.Experience in conducting training sessions and preparing user documentation.ServiceNow certifications, such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS), are a plus.Knowledge of IT Service Management (ITSM) principles and processes is highly desirable.

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