Senior ServiceNow Functional Consultant

3 weeks ago

delhi, India Unikomm Full time
Company Description
UniKomm is a leading digital transformation firm based in Riyadh and an Elite ServiceNow Partner. We were the first certified Saudi partner of ServiceNow Inc since 2014. We are also the only partner in the GCC to provide in-country ServiceNow cloud.
Our teams are on a mission to help leading organizations in Saudi and the ME build develop and enhance their IT and business operations, increase business efficiencies, and reduce costs associated with downtimes and poor process design.
UniKomm can help your organization build and deploy ServiceNow technology, support and manage your end user or data center, and resolve any specific IT, Customer Service, GRC, or general business challenges.
Contact us today.
Role Description
This is a full-time remote role for a Senior ServiceNow Business Analyst. The Senior ServiceNow Business Analyst will be responsible for gathering and analyzing business requirements, translating them into actionable ServiceNow solutions, and working closely with cross-functional teams to implement and deliver high-quality solutions. The Senior ServiceNow Business Analyst will also provide ongoing support, identify areas for process improvement, and collaborate with stakeholders to drive successful ServiceNow implementations.
Responsibilities:
Business Analyst for ServiceNow platform and applications.
Conduct design workshops for ServiceNow platform and applications to define and prioritize the goals, objectives, epics, stories, features, non-functional requirements, use cases, and user acceptance criteria for continuous delivery pipeline.
Conduct a thorough analysis, review and document client’s designated business processes.
Provide recommendations and implementation strategies for improving business processes, procedures, and workflows.
Lead development, creation, review, approval and archival of epics, stories, features, non-functional requirements, use cases, user acceptance criteria, and training content in ServiceNow Strategic Portfolio Management (SPM) application.
Plan, lead, maintain, and deliver ServiceNow platform and application web-based and on-site training.
Qualifications
Bachelor's degree in Computer Science, Information Systems, or a related field
Minimum of 5 years of experience as a Business Analyst, with at least 3 years of experience in ServiceNow implementations
ServiceNow certification(s) such as Certified Implementation Specialist (CIS), or Certified Application Developer (CAD) preferred
Demonstrated expertise in gathering and analyzing business requirements, and translating them into technical solutions within the ServiceNow platform
Strong understanding of IT Service Management (ITSM) processes and best practices
Experience with Agile methodologies and working in cross-functional teams
Excellent communication and stakeholder management skills
Ability to work independently and manage multiple priorities in a fast-paced environment
Experience with other ITSM platforms and ITIL certification is a plus
Benefits
Competitive salary and project bonus
Extensive training and development budget
Full healthcare coverage for self and family
22 working day paid leave
Chance to travel on international assignments.

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