ServiceNow Functional Analyst

6 days ago


Delhi, Delhi, India Comptech Associates Full time
Job Title:

ServiceNow Functional Analyst
Duration: Full-time

Number of Positions: 1

Location: India / Remote

Note: Seeking candidates who can join with a notice period of 30 days or less.

JOB DESCRIPTION:
With 5-6 years of experience, we are looking for a ServiceNow Functional Consultant to fill a crucial role in connecting business needs with the technical aspects of the ServiceNow platform. As part of this role, you will be responsible for deciphering client requirements, devising ServiceNow solutions, and guiding the implementation and setup of the platform. Collaboration with clients, stakeholders, and technical teams will be key to ensuring successful completion of ServiceNow projects.

KEY RESPONSIBILITIES:
  • Requirement Gathering and Analysis: Collaborate closely with clients and stakeholders to grasp their business needs and transform them into functional requirements for the ServiceNow platform.
  • Solution Design: Create and propose ServiceNow solutions that adhere to client prerequisites and industry best practices, taking into account the platform's standard features.
  • Configuration and Customization: Customize and configure the ServiceNow platform according to specified functional requirements, encompassing forms, workflows, user roles, UI policies, and data integrations.
  • Process Improvement: Identify areas for enhancing processes within the ServiceNow platform, offering recommendations to boost efficiency and productivity.
  • Collaboration and Communication: Engage with cross-functional teams, such as business analysts, developers, and project managers, to ensure seamless implementation and successful delivery of ServiceNow projects. Effectively communicate with stakeholders across all organizational levels.
  • Testing and Quality Assurance: Conduct comprehensive testing of ServiceNow configurations and customizations to guarantee alignment with defined functional requirements and quality benchmarks.
  • Training and Documentation: Develop training materials and conduct training sessions for end-users on ServiceNow processes and functionalities. Generate detailed documentation, including functional specifications, user guides, and standard operating procedures.
  • Change Management: Support change management processes, including impact evaluations, communication strategies, and user adoption plans, to facilitate smooth transitions during ServiceNow implementations and upgrades.
  • Stay Updated with ServiceNow: Continuously expand your knowledge of the ServiceNow platform, new features, and industry best practices. Stay informed about ServiceNow releases and upcoming developments.

QUALIFICATIONS AND SKILLS:
  • Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
  • Minimum of 4 years of experience as a ServiceNow Functional Consultant or a similar role.
  • Solid understanding of the ServiceNow platform, including Service Catalog, Incident Management, Problem Management, Change Management, and Configuration Management Database (CMDB).
  • Proficient in requirement gathering, process analysis, and solution design within the ServiceNow ecosystem.
  • Familiarity with ITIL processes and industry best practices.
  • Excellent analytical and problemsolving abilities, with the aptitude to decipher intricate business requirements and translate them into viable ServiceNow solutions.
  • Effective communication and presentation skills, enabling successful interaction with clients, stakeholders, and technical teams.
  • Experience in conducting training sessions and preparing user documentation.
  • ServiceNow certifications, such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS), are advantageous.
  • Knowledge of IT Service Management (ITSM) principles and processes is highly valued.


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