Senior Applications Analyst, ServiceNow

1 week ago


Delhi, Delhi, India TaskUs Full time
Senior Applications Analyst (ServiceNow)
  • Translate high-level business requirements into functional specifications for the IT organization and manage changes to such specifications.
  • Serve as a liaison between the business community and the IT organization to provide technical solutions that meet user needs.
  • Collaborate with business partners to ensure technology outcomes align with the overall business strategy.
  • Perform investigation, evaluation, and documentation of system design findings.
  • Ensure users understand business system functions.
  • Create and apply diagrams representing the flow, process, and transformation of data within systems.
Senior IT Applications Analyst (Workday)
  • Requirements: 7+ years of relevant experience.
  • Strong understanding of ServiceNow platform capabilities and modules.
  • Experience supporting application development in ServiceNow, not limited to admin/ticketing.
  • Familiarity with IT Service Management (ITSM) and ITIL principles.
  • Ability to work with multiple business systems and understand system design.
  • Ability to analyze complex business processes and translate them into clear requirements.
  • Strong communication and interpersonal skills for effective stakeholder collaboration.
  • Ability to work in a fast-paced environment, manage multiple priorities, detail-oriented with strong analytical and problem-solving skills.
  • Knowledge of Agile or Scrum methodologies is a plus.
  • ServiceNow certifications such as Certified System Administrator (CSA) are advantageous.

About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to innovative companies in various sectors. Leveraging a cloud-based infrastructure, TaskUs serves clients in social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, Technology, FinTech, and HealthTech. With a global headcount of approximately 47,700 people across 27 locations in 13 countries, TaskUs values diversity and inclusivity and is committed to providing equal access to opportunities. If you require reasonable accommodation during the hiring process, please inform us. TaskUs does not solicit money or payments during the application process. Ensure communication is only with authorized TaskUs recruiters.



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