Product Support Specialist

3 weeks ago


india Nanonets Full time

Nanonets has a vision to help computers see the world starting with reading and understanding documents. Machine Learning (ML) is no longer a futuristic concept—it's a present-day powerhouse transforming the business landscape.

From automating data extraction processes to enhancing reconciliation, our solutions are designed to revolutionize workflows, optimize operations, and unlock untapped potential for our clients. Our client footprint spans across brands such as Toyota, Boston Scientific, Bill.com and Entergy to name a few enabling businesses across a myriad of industries to unlock the potential of their visual and textual data Here's a quick 1-minute intro video.


We recently announced a series B round of $29 million in funding by Accel and are backed by the likes of existing investors including Elevation Capital & YCombinator. This infusion of capital underscores our commitment to driving innovation and expanding our reach in delivering cutting-edge AI solutions to businesses worldwide.


We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.


(Please note this is a 6 day work-week role supporting PST zones.)


What we’re looking for -

  • 1+ years of experience in a technical support role, ideally within a SaaS environment.
  • You are proficient in English (spoken, written, and reading) with strong written and verbal communication skills.
  • Proficiency with Zendesk, Intercom, or similar ticketing systems.
  • A customer-centric approach, with a knack for empathetic and effective communication.
  • Excellent problem-solving skills, comfortable navigating ambiguity in a fast-paced setting.
  • Strong written and verbal communication skills, capable of simplifying complex issues for a diverse audience.
  • Experience or a strong interest in SaaS products, design, startups, and their user communities.
  • A commitment to continuous improvement, always looking for ways to optimize processes and solutions.


What you’ll do -

  • Taking ownership of customer problems and seeing them through to a resolution. Research, Triage and identify solutions to resolve them.
  • Acting as an advanced support tier, tackling complex, product or production-related issues faced by users, especially catering to our customer base in the US & EMEA during their business hours.
  • Becoming an Expert on Nanonets AI product, who can expertly navigate and resolve user inquiries ensuring their success with our platform.
  • Bridging the gap between our users and internal teams, providing crucial & timely insights to Product, escalating significant bugs to Engineering, and identifying potential churn risks to Sales.
  • Contributing to FAQ’s and Knowledge bases ( and Delivering exceptional support through email adopting a customer-first mindset in all interactions.


  • india Flintex Consulting Pte Ltd Full time

    Job Description The Right Individual: The ideal candidate will be expected to provide technical support to organizations by managing, maintaining, and troubleshooting their IT systems. We are looking for a Software Support Specialist to assist our customers with technical problems when using our products and services. Your responsibilities include resolving...


  • india ScS - Sofa Carpet Specialist Full time

    Department IT Employment Type Full Time Location Sunderland - Customer Support Centre Workplace type Hybrid Compensation £, / year Reporting To Head of Business Reporting What does the role involve? Who are we looking for? What’s in it for you? About ScS – Sofa Carpet Specialist We are one of the UK’s...


  • Northeast India ScS - Sofa Carpet Specialist Full time

    Department IT Employment Type Full Time Location Sunderland - Customer Support Centre Workplace type Hybrid Compensation £, / year Reporting To Head of Business Reporting What does the role involve? Who are we looking for? What’s in it for you? About ScS – Sofa Carpet Specialist We are one of the UK’s leading sofa and...


  • India ALLEN Full time

    About ALLEN:After dominating the offline market of ‘Tutoring’, Allen Careers has set out to build the next big thing to happen to ‘Education’. Allen Digital aims to build an EdTech platform to provide students with everything that a classroom cannot. Allen Digital was created as a strategic partnership between Allen Careers Institute and Bodhi Tree...


  • india ALLEN Full time

    About ALLEN: After dominating the offline market of ‘Tutoring’, Allen Careers has set out to build the next big thing to happen to ‘Education’. Allen Digital aims to build an EdTech platform to provide students with everything that a classroom cannot. Allen Digital was created as a strategic partnership between Allen Careers Institute and Bodhi Tree...


  • India SoftwarePac LLC Full time

    Position Overview:We are seeking a detail-oriented and proactive IT Sales Support Specialist with exceptional English language skills to join our dynamic sales team. The ideal candidate will be responsible for preparing quotes, managing LinkedIn outreach, and calling clients to support our sales initiatives. This role is critical in ensuring smooth...


  • india SoftwarePac LLC Full time

    Position Overview: We are seeking a detail-oriented and proactive IT Sales Support Specialist with exceptional English language skills to join our dynamic sales team. The ideal candidate will be responsible for preparing quotes, managing LinkedIn outreach, and calling clients to support our sales initiatives. This role is critical in ensuring smooth...


  • india SoftwarePac LLC Full time

    Position Overview: We are seeking a detail-oriented and proactive IT Sales Support Specialist with exceptional English language skills to join our dynamic sales team. The ideal candidate will be responsible for preparing quotes, managing outreach, and calling clients to support our sales initiatives. This role is critical in ensuring smooth operations and...


  • india Pinerium Full time

    Job Description We are seeking dedicated and knowledgeable Zoho Support Specialist to join our team.As Zoho Support Specialist at Pinerium, you will be responsible for providing exceptional technical support. Also, assistance to our clients using Zoho products and services. Your role will encompass understanding customer issues, working within Zoho's system...


  • india Flintex Consulting Pte Ltd Full time

    Job Description Roles & Responsibilities: • Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.• Candidates...


  • india 0597 Varian Medical Systems Pacific, Inc., Thailand Branch Full time

    Together, we can beat cancer. At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions. We are part of an incredible community of scientists, clinicians, developers,...

  • IT support specialist

    2 months ago


    india a Snaphunt Client Full time

    At Snaphunt, we believe that the future of work is remote. We specialize in helping our highly-skilled, global specialist talent community around the world, connect with innovative companies looking scale their global teams quickly and cost-effectively. The Role You will be responsible for : Providing technical support to end-users by diagnosing and...

  • IT support specialist

    1 month ago


    india Snaphunt Full time

    The Offer Join a strongly-backed, fast growing B2B SaaS startup Excellent scope for growth & development while working in a regional team The Job You will be responsible for : Providing technical support to end-users by diagnosing and resolving hardware and software issues. Responding to helpdesk tickets to support end-user system implementations,...


  • india Novalink Solutions LLC Full time

    Job Description The Specialist is knowledgeable on the usage and support of Windows Operating systems and products that run on those platforms. The individual performs a full range of computer administration functions with minimal direction and/or technical support. The individual will uninstall, repair, or update software and operating systems. The...


  • india Institute of Product Leadership Full time

    About the Institute of Product Leadership: As the Indian economy evolves from outsourcing to ‘product creation’, organizations are looking for product leaders as opposed to just technology managers. The Institute of Product Leadership (IPL) was formed in conjunction with the Executive Product Industry Council (EPIC). IPL's programs are designed for...


  • india Klenty Full time

    Job Description We are looking to add product specialists to our growing support team at Klenty. As a SaaS company, our support is 24/5 and is required to be instant. We take pride in our excellent customer service and are looking for individuals who can adapt to and maintain our high standards. The job will require that you provide immediate support to our...


  • india Dawar Consulting, Inc. Full time

    Job Description Our client, a world leader in life sciences and diagnostics, is looking for Customer Support  Specialist .  Kindly have a look at the details below and let me know if you are interested.Job Title: Customer Support Specialist  - Indianapolis, IN Job Duration: Long Term Contract(Possibility Of Extension) Company Benefits include:...

  • Data Entry Specialist

    2 weeks ago


    india My VA Support, Inc. Full time

    Job Description We're Hiring: Data Entry Specialist - On-Site in Miami, FL! Join our vibrant team at FLUC and help us streamline success! We're looking for a detail-oriented **Data Entry Specialist** to work on-site at our Miami, FL location. This is a fantastic opportunity to grow your career with a dynamic team.Location: Miami, FL 33184Schedule: Monday...

  • L1 Support Specialist

    4 weeks ago


    india OnebyZero Pte Ltd. Full time

    Job Description The L1 Support Specialist is pivotal in maintaining the operational integrity of business-critical software applications for our clients. The role demands proactive monitoring and regular assessment of system health encompassing software, hardware, and network infrastructures. The goal is to maximize uptime and productivity for business...

  • Support Specialist

    1 month ago


    india POWER BRIDGE SYSTEMS PRIVATE LIMITED Full time

    Job Description Job Summary We are seeking a highly motivated individual to join our team as an EUC Corporate Hardware Coordinator and Customer Support Specialist. In this role, you will be responsible for managing hardware activities for all GEO regions, including coordination of hardware returns, shipments, replacements, etc. Additionally, you will...