Current jobs related to Support Manager - uttar pradesh - LawSikho

  • Dy Manager Customer Support

    6 days ago

    uttar pradesh, India Aeris IoT SaaS Full time

    Overview The CSM shall take ownership of the partner relationship responsible for ensuring the correct and proper delivery of Operations Assurance services as specified in the service contracted agreements with Aeris´s partners. As such, the CSM is fully accountable for delivering Service Level Agreement (SLA) fulfilment. What you will do: Operational...

  • Operations Manager

    6 days ago

    uttar pradesh, India Astrotalk Full time

    Company Description Astrotalk is a rapidly growing startup based in Noida, founded by a nonbeliever who discovered the authenticity of astrology through personal experience. The company's mission is to connect customers with genuine astrologers, ensuring high customer satisfaction. Astrotalk has served over 3 crore customers and is a key player in the...

  • Support Administrator

    3 months ago

    Uttar Pradesh, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • IT Support Technician

    3 weeks ago

    uttar pradesh, India Cognex Corporation Full time

    Position: IT Support Technician Working location: NoidaSupport region: EuropeEssential Functions:Provides Help Desk first point of contactsupport for Cognex users by fielding basic, routine requests via Zendesk, phone, and walk-ins.Conducts basic troubleshooting and diagnosis of hardware and software issues.Ensures requests are either resolved or escalated...

  • Salesforce Support Resource

    6 days ago

    uttar pradesh, India M-PLEDGE CONSULTING Full time

    Job Description: We are assembling a team of Salesforce experts trained in providing support across various domains. Interested individuals should be based in the NCR region and open to working Hybrid. Salesforce Admin certification is a must. Please specify any other certifications completed. We are looking for candidates with experience in the following...

  • Salesforce Support Resource

    5 days ago

    uttar pradesh, India M-PLEDGE CONSULTING Full time

    Job Description:We are assembling a team of Salesforce experts trained in providing support across various domains. Interested individuals should be based in the NCR region and open to working Hybrid.Salesforce Admin certification is a must. Please specify any other certifications completed. We are looking for candidates with experience in the following...

  • Azure Infrastructure Support

    6 days ago

    uttar pradesh, India Proso.ai Full time

    Duties and Responsibilities: Provide on-going infrastructure support for technical configuration of hardware, software and/or services implemented. Assist with the realization and specific focus on Azure (IaaS, PaaS, SaaS, or cloud native services). Assist with the implementation of security technologies (deskside, network, servers) Draft, publish, and/or...

  • Azure Infrastructure Support

    3 weeks ago

    uttar pradesh, India Proso.ai Full time

    Duties and Responsibilities:Provide on-going infrastructure support for technical configuration of hardware, software and/or services implemented.Assist with the realization and specific focus on Azure (IaaS, PaaS, SaaS, or cloud native services).Assist with the implementation of security technologies (deskside, network, servers)Draft, publish, and/or review...

  • Us Travel Sales Exceutive

    4 months ago

    Noida, Uttar Pradesh, India My Flight Support Full time

    **Company Description**: Mehu Solutions Private Limited is your one-stop destination for comprehensive travel solutions. With a commitment to excellence, we strive to redefine your travel experience, making it seamless, convenient, and memorable. Our services cater to all your travel needs, ensuring you embark on your journeys with confidence and...

  • U.s. PPC Travel Executive

    4 months ago

    Noida, Uttar Pradesh, India My Flight Support Full time

    **Company Description**: Mehu Solutions Private Limited is your one-stop destination for comprehensive travel solutions. With a commitment to excellence, we strive to redefine your travel experience, making it seamless, convenient, and memorable. Our services cater to all your travel needs, ensuring you embark on your journeys with confidence and...

  • Travel Executive

    4 months ago

    Noida, Uttar Pradesh, India My Flight Support Full time

    **Company Description** Mehu Solutions Private Limited is a comprehensive travel solutions provider based in Noida. With a relentless commitment to excellence, we strive to redefine your travel experience, making it seamless, convenient, and memorable. Our services include reservations, customer service, car rental, and travel arrangements, ensuring that...

  • Travel Agent

    4 months ago

    Noida, Uttar Pradesh, India My Flight Support Full time

    **Company Description** Mehu Solutions Private Limited is a comprehensive travel solutions provider based in Noida. With a relentless commitment to excellence, we strive to redefine your travel experience, making it seamless, convenient, and memorable. Our services include reservations, customer service, car rental, and travel arrangements, ensuring that...

  • Technical Support Specialist

    3 weeks ago

    uttar pradesh, India Fiserv Full time

    Hello,AT FISERV, we are hiring Tech Support roles at Noida location. Please refer the below skills required and apply with your CTC details-Role: Non developmental - Technical SupportCommunication Skills: Excellent verbal and written communication and interpersonal skills.Skills: Application Support with either of the below combination of Technical...

  • Information Technology Support Engineer

    5 days ago

    uttar pradesh, India Portway Solutions India Private Limited Full time

    IT Support Engineer Job description Responsibilities: •Hardware and software support and installation •Collaborate with other IT groups for seeking resolution of reported issues •Administration, creation, and configuration of accounts in Active Directory •Manage New Employee On-Boarding and Off-Boarding IT activities/permissions/access •Patch...

  • Technical Support Engineer

    3 weeks ago

    uttar pradesh, India Essvee Consultant Full time

    *Technical Support Engineer*Exp.: 5 to 10 YearsGender: Male/FemaleLocation: NoidaReports to: Senior Manager-Operations#Job Description* Serve as the first point of contact for customers with complaints or questions concerningcompany’s products/services.* Support customers / clients resolve technical problems associated with a product or service by...

  • Marketing Support Representative

    3 days ago

    uttar pradesh, India InCommon Full time

    Job Typ e: Full-Time Location : Noida (In-office) ⏱️ Work Timings : 9 AM to 7 PM IST | Monday to Friday ️ Experience Required : 3+ Years of relevant experience ⌛ Hiring Timeline : Immediate - 30 Days Hiring Process : Resume review - Initial screen - Technical Interviews (3) - Leadership & Behavior Interviews About the company Incommon is hiring...

  • Trading Application Support Analyst

    5 days ago

    uttar pradesh, India Jobility Talent Solutions Full time

    The Application Support Engineer will operate in this space with technical expertise, hands-on supporting eTrading/Algo/Market Making/Position & Risk Management experience, fixed-income product knowledge, and excellent communication and problem-solving skills. Key Responsibilities: Provide L1 support for in-house built Font Office Pricing/Risk/Algo compute...

  • Trading Application Support Analyst

    3 weeks ago

    uttar pradesh, India Jobility Talent Solutions Full time

    The Application Support Engineer will operate in this space with technical expertise, hands-on supporting eTrading/Algo/Market Making/Position & Risk Management experience, fixed-income product knowledge, and excellent communication and problem-solving skills.Key Responsibilities:Provide L1 support for in-house built Font Office Pricing/Risk/Algo compute...

  • Travel Executive

    3 months ago

    Noida, Uttar Pradesh, India My Flight Support Full time

    **Company Description**: Mehu Solutions Private Limited is your one-stop destination for comprehensive travel solutions. With a commitment to excellence, we strive to redefine your travel experience, making it seamless, convenient, and memorable. Our services cater to all your travel needs, ensuring you embark on your journeys with confidence and...

  • Support Administrator

    4 months ago

    Uttar Pradesh, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

Support Manager

4 months ago

uttar pradesh, India LawSikho Full time
Manager - Support Team at Dataisgood
Are you a dynamic and experienced leader with a passion for driving excellence in customer support? We are thrilled to announce an exciting opportunity at Dataisgood for a Manager to lead our Support Team and elevate our customer service to new heights. If you thrive in a fast-paced, innovative environment and have a track record of successfully managing support teams, this could be the perfect role for you
Responsibilities:
• Leadership : Provide strong and inspiring leadership to the Support Team, ensuring they are motivated, engaged, and equipped to deliver exceptional customer service.
• Strategy Development : Collaborate with cross-functional teams to develop support strategies that align with LawSikho's mission and values.
• Performance Management: Set clear performance goals and metrics for the team, regularly monitoring and evaluating their performance. Provide constructive feedback and implement development plans as necessary.
• Process Improvement: Identify areas for improvement in support processes and implement solutions to streamline workflows and enhance efficiency.
• Customer Advocacy : Act as a customer advocate within LawSikho, ensuring their needs and concerns are effectively addressed and resolved.
• Data Analysis: Utilize data-driven insights to make informed decisions and continuously improve support operations.
• Team Development: Foster a culture of continuous learning and development within the team, providing opportunities for growth and advancement
• Collaboration: Work closely with other departments, such as Course Development and Marketing, to enhance the overall customer experience.
Requirements:
• Experience: Minimum of 8 years of experience in customer support, with at least 3 years in a leadership or managerial role.
• Industry Knowledge: Strong understanding of the education industry and customer support best practices.
• Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with customers and internal stakeholders.
• Problem-Solving: Proven track record of resolving complex customer issues and finding creative solutions.
• Analytical Skills: Ability to analyse data, draw insights, and make data-driven decisions.
• Development : Develop and grow a team of Leads, SMEs, Support team members to deliver world class customer service; Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future leaders including succession planning.
• Adaptability: Thrive in a fast-paced, ever-changing environment and adapt quickly to new challenges.
• Accountability: Accountable for Governance, Service delivery, Client management, Program Management, Innovation & SLA management
• Qualification: Should have a minimum Bachelor’s Degree.
Having a strong command of Zoho Desk, Ozonetel, Google Suite, and related software will be preferred.