Customer Success Manager

2 weeks ago

Delhi, India POWER IT SERVICES Full time
We are hiring for Customer Success Manager – Acquisition one of our Clients in
Punjab- Ludhiana, Nagpur, Kashmir & Amravati
Job Type: Full-Time
Job Summary:
The Customer Success Manager, Acquisition, plays a pivotal role in ensuring the seamless onboarding and success of new clients. This role is focused on driving customer satisfaction and long-term retention by understanding client needs, ensuring successful implementation, and delivering value throughout the customer journey. The ideal candidate is a proactive communicator, skilled at building relationships, and has a deep understanding of customercentric strategies.
Key Responsibilities:
• Onboarding & Implementation
• Client Relationship Management
• Customer Success Planning
• Feedback & Advocacy
• Churn Prevention & Retention
• Collaboration & Teamwork
• Reporting & Analysis
Essential Criteria:
• Bachelor's degree in Business, Marketing, or a related field; MBA or relevant certifications preferred.
• Proven experience in customer success, account management, or client-facing roles, ideally in (industry).
• Willingness to travel extensively within the assigned market (company covers expenses per policy).
• Strong understanding of customer success methodologies and best practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to manage multiple clients and projects simultaneously in a fast-paced environment.
• Proficiency in CRM software and customer success platforms.
• Data-driven with the ability to analyze metrics and derive actionable insights.
Key Competencies:
• Customer-centric mindset with a passion for helping clients succeed.
• Strong organizational and time management skills.
• Ability to build trust and rapport with clients at all levels.
• Resilient and adaptable, able to navigate challenges and change.
• Results-oriented with a focus on driving customer satisfaction and retention.

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