Virtual Relationship Manager

4 weeks ago

mumbai, India upGrad Rekrut Full time
Role/ Job Title: Virtual Relationship Manager
Function/ Department: Retail Banking (VRM)
Job Purpose:
RH-VRM Channel will be driving VRMs in the region to meet their objectives. He/she will be responsible for leading the RM agenda in the region and ensure following Engagement across products - Liabilities, On-boarding parameters, Retail Assets, Credit Cards, Wealth Business, CA Business & driving thrust on Cross-Sell. The team to ensure deepening of existing HNI relationships and acquiring NTB HNIs. The incumbent must possess strong knowledge of banking and investment products and solutions.
Roles & Responsibilities:
Responsible for quality recruitment, training, developing the knowledge and capability of VRMs in the Zone and provide guidance, anytime feedback and mentorship to individuals for enablement of achievement of the defined goals.
Ensuring the VRM Team maintains productivity, achieve goal sheet objectives and revenue targets. Also, incumbent is Responsible for monitoring quality of engagement, sales and processes for the VRMs in the region.
Ideation, Preparation, and adoption of robust quality management framework as per the industry best practices.
Ensuring engagement across Liabilities, Retail Assets, ON-Boarding parameters, Wealth business, CA Business and Credit Cards Business in the region. Responsible to initiate thrust on Cross Sell.
Ensuring VRM's are earning incentives across assigned geographies.
Driving execution of the triggers, campaign and programs designed and released by the Channel Management & Product Teams.
Managing cost to income ratio within stipulated guidelines and increase profitability.
Incumbent is responsible to ensure that VRMs provide best customer service to their portfolio customers and ensure all processes are followed as laid down within the bank’s audit and compliance framework.
Envisage data driven sales plans for existing liability product customers of the zone to improve portfolio quality and account usage.
Ensure all sales activity is recorded as per the organizational process and all sales and service processes are adhered to by self and zonal team.
Managerial & Leadership Responsibilities:
Lead the IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight.
Attract and retain best-in-class talent for VRM's in the zone, attrition control.
Monitor and achieve key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements.
Champion the use of data analytics to power up marketing propositions for liability customers.
Education Qualification:
Graduation: Bachelors in Engineering / technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management.
Post-graduation: MBA, PGDM.
Experience:10+ Years of relevant experience.

  • Virtual Relationship Manager

    4 weeks ago

    Mumbai, India upGrad Rekrut Full time

    Role/ Job Title: Virtual Relationship Manager Function/ Department: Retail Banking (VRM) Job Purpose: RH-VRM Channel will be driving VRMs in the region to meet their objectives. He/she will be responsible for leading the RM agenda in the region and ensure following Engagement across products - Liabilities, On-boarding parameters, Retail Assets, Credit Cards,...

  • Virtual Relationship Manager

    1 month ago

    Mumbai, India upGrad Rekrut Full time

    Role/ Job Title: Virtual Relationship ManagerFunction/ Department: Retail Banking (VRM)Job Purpose:RH-VRM Channel will be driving VRMs in the region to meet their objectives. He/she will be responsible for leading the RM agenda in the region and ensure following Engagement across products - Liabilities, On-boarding parameters, Retail Assets, Credit Cards,...

  • Virtual Relationship Manager

    4 weeks ago

    Mumbai, India upGrad Rekrut Full time

    Role/ Job Title: Virtual Relationship ManagerFunction/ Department: Retail Banking (VRM)Job Purpose:RH-VRM Channel will be driving VRMs in the region to meet their objectives. He/she will be responsible for leading the RM agenda in the region and ensure following Engagement across products - Liabilities, On-boarding parameters, Retail Assets, Credit Cards,...

  • Virtual Relationship Officer

    4 weeks ago

    Mumbai, India Dazzlelect Full time

    Job Title: Virtual Relationship Officer. Location: Work From Office. Educational Qualification: Any Graduate Qualifications & Skills - Excellent Verbal & Written Communication Skills. - 0-1 year experience from BFSI/NBFC industry. - Should have knowledge on basic banking domain. - Great networking skills. - Fresher’s can apply. - Outstanding...

  • Virtual Relationship Banking

    1 week ago

    Andheri, Mumbai, Maharashtra, India Maan Source Full time

    HDFC Bank is looking for a motivated and customer-focused Virtual Relationship Banking - COP Officer. Join our team to help customers navigate their financial journey with innovative banking solutions. This is an excellent opportunity for freshers in Mumbai. **Primary Responsibilities**: Customer Engagement: Continuous engagement with the portfolio...

  • Virtual Relationship Banking

    4 weeks ago

    Navi Mumbai, India Maan Source Full time

    HDFC bank Hiring Virtual Relationship Banking - Freshers in Mumbai. **Customer Engagement** - Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details. - Call handling as per defined standards. - Accurate resolution for customer queries. - Promoting Digital Banking services...

  • Virtual Relationship Manager

    2 days ago

    Mumbai, India upGrad Rekrut Full time

    Role/ Job Title: Virtual Relationship ManagerFunction/ Department: Retail Banking (VRM)Job Purpose:RH-VRM Channel will be driving VRMs in the region to meet their objectives. He/she will be responsible for leading the RM agenda in the region and ensure following Engagement across products - Liabilities, On-boarding parameters, Retail Assets, Credit Cards,...

  • Virtual Relationship Manager

    4 weeks ago

    Mumbai, India Mintskill HR Solutions LLP Full time

    JobPurpose:VRMwill be responsible for enhancing the customer engagement virtuallyto increase customer stickiness on managed clients. Theywill drive mobile banking adoption & usage increasecrosssell of products and work towards upgrading and onboardingcustomers in the relationship banking program. Professionallydriven to achieve higher customer satisfaction...

  • Virtual Relationship Banking-prime

    4 days ago

    Mumbai, India HDFC Bank Full time

    **Group Company**: HDFC Bank Limited **Designation**: Virtual Relationship Banking-Prime Officer-Processing (SBU105_1702_100074) **Office Location**: Trade Star - Andheri Mumbai (Branch) **Position description**: **Prepare and Publish MISs on all areas of the Channel’s operations** - **Preparing Dashboard** which is maintained as a quick snapshot...

  • Relationship Executive Virtual Office

    4 weeks ago

    Virar, Mumbai, Maharashtra, India Bajaj Allianz General Insurance Company Full time

    : **Organizational Understanding**: - Exhibit basic understanding of organizational goals and vision, key initiatives. Basic awareness of operating procedures, SOP, value chain and ability to align with organization**Industry Understanding & Competitive Awareness**: - Knowledge of industry competitors and latest trends in GI Industry Knowledge about...

  • Virtual Relationship Manager

    3 weeks ago

    Mumbai, India Mintskill HR Solutions LLP Full time

    Job DescriptionJob Purpose To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.To enhance Customer Relationship & while doing so, Educate,...

  • Virtual Relationship Manager

    3 weeks ago

    Mumbai, India Mintskill HR Solutions LLP Full time

    Job Purpose To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.To enhance Customer Relationship & while doing so, Educate, Encourage &...

  • Virtual Healthcare Executive

    4 weeks ago

    Mumbai, India Pfizer Full time

    The Virtual Health Representative will be a key intelligence point for customers and a central connection point to Pfizer for customers This colleague will virtually support HCP’s with a portfolio of Pfizer Medicines The Virtual Health Representative will be responsible for delivering an exceptional customer experience via an individualised approach,...

  • Virtual Relationship Manager OI

    4 weeks ago

    Mumbai, India HSBC Full time

    Some careers open more doors than others. The Overseas Indian Personal Banker role is accountable for remotely managing Personal Banking customers.The role holder will develop engage, retain and activate clients through the identification of customer needs and opportunities to create deeper and “stickier” relationships. This job will carry out...

  • Treasures Relationship Manager

    4 weeks ago

    mumbai, India DBS Bank Full time

    Business Function : As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to...

  • Treasures Relationship Manager

    4 weeks ago

    Mumbai, India DBS Bank Full time

    Business Function : As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to...

  • Relationship Manager

    4 weeks ago

    Mumbai, India Tata AIA Life Insurance Full time

    JOBDESCRIPTION A Position Overview Position Title Relationship Manager – HDFC Bank Tele Channel Department Partnership Distribution Level/ Band 201/204 Role Summary: ·Providesupport in Sales of Life Insurance business through bank customers at bankbranches across assigned locations B OrganizationalRelationships ...

  • Virtual Assistant

    4 weeks ago

    Mumbai, India SoftPixel Solutions Pvt Ltd Full time

    **Job Description**- Community Manager/Virtual Assistant **About the role**: A Community Manager will be a virtual tele caller for the customer. They will help the customer in aspects like finding the right volunteer for their need, navigating through the ops portal details and ensuring to maintain the relations with User and Volunteers for Patient...

  • Infra Engineer

    1 week ago

    mumbai, India GM INFOTECH Full time

    Job Description : - Planning, deployment, implementation, monitoring, data backup, disaster recovery backup, data migration, log analysis, troubleshooting and virtual tuning of the company's infrastructure operation and maintenance, as well as the diagnosis, analysis, positioning, solution and summary of various fault problems.- Should be able to work in...

  • Infra Engineer

    3 weeks ago

    Mumbai, Maharashtra, India GM INFOTECH Full time

    Job Description : - Planning, deployment, implementation, monitoring, data backup, disaster recovery backup, data migration, log analysis, troubleshooting and virtual tuning of the company's infrastructure operation and maintenance, as well as the diagnosis, analysis, positioning, solution and summary of various fault problems.- Should be able to work in...