Virtual Relationship Manager

2 weeks ago

Mumbai, India upGrad Rekrut Full time
Role/ Job Title: Virtual Relationship Manager

Function/ Department: Retail Banking (VRM)

Job Purpose:

RH-VRM Channel will be driving VRMs in the region to meet their objectives. He/she will be responsible for leading the RM agenda in the region and ensure following Engagement across products - Liabilities, On-boarding parameters, Retail Assets, Credit Cards, Wealth Business, CA Business & driving thrust on Cross-Sell. The team to ensure deepening of existing HNI relationships and acquiring NTB HNIs. The incumbent must possess strong knowledge of banking and investment products and solutions.

Roles & Responsibilities:

- Responsible for quality recruitment, training, developing the knowledge and capability of VRMs in the Zone and provide guidance, anytime feedback and mentorship to individuals for enablement of achievement of the defined goals.- Ensuring the VRM Team maintains productivity, achieve goal sheet objectives and revenue targets. Also, incumbent is Responsible for monitoring quality of engagement, sales and processes for the VRMs in the region.- Ideation, Preparation, and adoption of robust quality management framework as per the industry best practices.- Ensuring engagement across Liabilities, Retail Assets, ON-Boarding parameters, Wealth business, CA Business and Credit Cards Business in the region. Responsible to initiate thrust on Cross Sell.- Ensuring VRM's are earning incentives across assigned geographies.- Driving execution of the triggers, campaign and programs designed and released by the Channel Management & Product Teams.- Managing cost to income ratio within stipulated guidelines and increase profitability.- Incumbent is responsible to ensure that VRMs provide best customer service to their portfolio customers and ensure all processes are followed as laid down within the bank’s audit and compliance framework.- Envisage data driven sales plans for existing liability product customers of the zone to improve portfolio quality and account usage.- Ensure all sales activity is recorded as per the organizational process and all sales and service processes are adhered to by self and zonal team.

Managerial & Leadership Responsibilities:

- Lead the IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight.- Attract and retain best-in-class talent for VRM's in the zone, attrition control.- Monitor and achieve key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements.- Champion the use of data analytics to power up marketing propositions for liability customers.

Education Qualification:

Graduation: Bachelors in Engineering / technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management.

Post-graduation: MBA, PGDM.

Experience:10+ Years of relevant experience.

  • Virtual Relationship Manager

    1 week ago

    mumbai, India RipplesIndia Group Full time

    Virtual Relationship Manager Digital Vertical VRM Experience freshers to 5 years exp. Qualification Min graduation with NISM 5A certification Location Goregaon East - Mumbai Work Mode Work from the office. Key Responsibility Areas Responsible for managing and supporting existing client base on smooth usage of...

  • Virtual Relationship Manager

    2 months ago

    mumbai, India upGrad Rekrut Full time

    Role/ Job Title: Virtual Relationship ManagerFunction/ Department: Retail Banking (VRM)Job Purpose:RH-VRM Channel will be driving VRMs in the region to meet their objectives. He/she will be responsible for leading the RM agenda in the region and ensure following Engagement across products - Liabilities, On-boarding parameters, Retail Assets, Credit Cards,...

  • Virtual Relationship Manager

    2 months ago

    Mumbai, India upGrad Rekrut Full time

    Role/ Job Title: Virtual Relationship ManagerFunction/ Department: Retail Banking (VRM)Job Purpose:RH-VRM Channel will be driving VRMs in the region to meet their objectives. He/she will be responsible for leading the RM agenda in the region and ensure following Engagement across products - Liabilities, On-boarding parameters, Retail Assets, Credit Cards,...

  • Virtual Relationship Manager

    2 months ago

    Mumbai, India upGrad Rekrut Full time

    Role/ Job Title: Virtual Relationship Manager Function/ Department: Retail Banking (VRM) Job Purpose: RH-VRM Channel will be driving VRMs in the region to meet their objectives. He/she will be responsible for leading the RM agenda in the region and ensure following Engagement across products - Liabilities, On-boarding parameters, Retail Assets, Credit Cards,...

  • Virtual Relationship Manager

    2 months ago

    Mumbai, India upGrad Rekrut Full time

    Role/ Job Title: Virtual Relationship ManagerFunction/ Department: Retail Banking (VRM)Job Purpose:RH-VRM Channel will be driving VRMs in the region to meet their objectives. He/she will be responsible for leading the RM agenda in the region and ensure following Engagement across products - Liabilities, On-boarding parameters, Retail Assets, Credit Cards,...

  • Virtual Relationship Banking

    4 weeks ago

    Mumbai, India The October Full time

    **Virtual Relationship Banking-Prime** **Min Experience** 0 year **Max Experience** 2 years **Notice Period** Max 15 days **Estimated Budget** Total Budget (₹2L - ₹2.9L) Customer Engagement - Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details. - Call...

  • Virtual Relationship Banking Officer

    4 weeks ago

    Mumbai, India SLPS Consulting Full time

    Hiring for virtual relationship banking officer for mumbai location. Role : cop officer Location :andheri east Experience: 0 to 1 year Skills: Excellent communication Salary : 15 k in hand + incentive Contact no : 7428735803 **Salary**: ₹10,000.00 - ₹15,000.00 per month Schedule: - Day shift **Education**: - Bachelor's...

  • Virtual Relationship Manager

    1 month ago

    mumbai, India Mintskill HR Solutions LLP Full time

    JobPurpose: VRMwill be responsible for enhancing the customer engagement virtuallyto increase customer stickiness on managed clients.Theywill drive mobile banking adoption & usage increasecrosssell of products and work towards upgrading and onboardingcustomers in the relationship banking program. Professionallydriven to achieve higher customer satisfaction...

  • Virtual Relationship Manager

    1 month ago

    Mumbai, India Mintskill HR Solutions LLP Full time

    JobPurpose:VRMwill be responsible for enhancing the customer engagement virtuallyto increase customer stickiness on managed clients. Theywill drive mobile banking adoption & usage increasecrosssell of products and work towards upgrading and onboardingcustomers in the relationship banking program. Professionallydriven to achieve higher customer satisfaction...

  • Virtual Relationship Manager

    2 weeks ago

    mumbai, India Mintskill HR Solutions LLP Full time

    Job Description Job Purpose To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.To enhance Customer Relationship & while doing so, Educate,...

  • Virtual Relationship Manager

    2 weeks ago

    Mumbai, India Mintskill HR Solutions LLP Full time

    Job DescriptionJob Purpose To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.To enhance Customer Relationship & while doing so, Educate,...

  • Virtual Relationship Manager

    2 weeks ago

    Mumbai, India Mintskill HR Solutions LLP Full time

    Job Purpose To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.To enhance Customer Relationship & while doing so, Educate, Encourage &...

  • Virtual Relationship Officer

    1 month ago

    Mumbai, India Dazzlelect Full time

    Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer. - Customer Engagement: Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details. - Call handling as per defined standards. - Accurate...

  • Virtual Relationship Manager

    1 month ago

    Mumbai, India Mintskill HR Solutions LLP Full time

    Job DescriptionJob Purpose To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.To enhance Customer Relationship & while doing so, Educate,...

  • Virtual Relationship Officer

    4 weeks ago

    Mumbai, India Dazzlelect Full time

    **Roles and Responsibilities**: - Customer Engagement: Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details. - Call handling as per defined standards. - Accurate resolution for customer queries. - Promoting Digital Banking services for a superior customer service...

  • Virtual Relationship Manager

    1 month ago

    Mumbai, India Mintskill HR Solutions LLP Full time

    Job Purpose To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.To enhance Customer Relationship & while doing so, Educate, Encourage &...

  • Virtual Relationship Manager

    2 weeks ago

    mumbai, India Mintskill HR Solutions LLP Full time

    Job PurposeTo engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.To enhance Customer Relationship & while doing so, Educate, Encourage &...

  • Virtual Relationship Manager OI

    2 months ago

    Mumbai, India HSBC Full time

    Some careers open more doors than others. The Overseas Indian Personal Banker role is accountable for remotely managing Personal Banking customers.The role holder will develop engage, retain and activate clients through the identification of customer needs and opportunities to create deeper and “stickier” relationships. This job will carry out...

  • Virtual Relationship Manager OI

    2 months ago

    mumbai, India HSBC Full time

    Some careers open more doors than others. The Overseas Indian Personal Banker role is accountable for remotely managing Personal Banking customers.The role holder will develop engage, retain and activate clients through the identification of customer needs and opportunities to create deeper and “stickier” relationships. This job will carry out...

  • Relationship Executive Agency Virtual Office

    1 month ago

    Virar, Mumbai, Maharashtra, India Bajaj Allianz General Insurance Company Full time

    : **Organizational Understanding**: - Exhibit basic understanding of organizational goals and vision, key initiatives. Basic awareness of operating procedures, SOP, value chain and ability to align with organization**Industry Understanding & Competitive Awareness**: - Knowledge of industry competitors and latest trends in GI Industry Knowledge about...