L1 Support Engineer

3 weeks ago

Chennai, India Pikture Associates Pvt Ltd Full time

Company Description

Pikture Associates Pvt Ltd is a comprehensive service provider specializing in digital presence management and software development. Our approach emphasizes mutual growth and beneficial relationships, ensuring that our clients can focus on their core business activities while we handle their digital and technological needs. With our expertise, we enable businesses to accomplish more and optimize both their business operations and personal endeavors.

Role Description

This is a full-time on-site role for an L1 Support Engineer located in Chennai. The L1 Support Engineer will be responsible for providing technical and customer support, troubleshooting issues, and assisting with operating system-related problems. Day-to-day tasks include responding to customer inquiries, diagnosing and resolving technical issues, and ensuring customer satisfaction through effective support.

Qualifications

  • Technical Support and Troubleshooting skills
  • Customer Support and Customer Service skills
  • Proficiency with Operating Systems
  • Knowledge in SQL & Basic understanding of Microsoft technologies
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team and on-site
  • Bachelor's degree in Computer Science, Information Technology, or related field is a plus
  • Experience in the tech support sector is advantageous

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