L1 L2 Support Engineer

2 weeks ago

Bengaluru Chennai Pune, India Skill On Tap Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Position: L1/L2 Support Engineer

Location: Chennai (Hybrid)

Experience: 4+ Years

Salary: Attractive

Joining: Immediate

Employment Type: Full-time / Contract-to-Hire

Job Description:

We are seeking an experienced L1/L2 Support Engineer with expertise in server/network infrastructure, cloud platforms (AWS/Azure/GCP), and ITIL-based support. The role involves advanced troubleshooting across web servers, application servers, and databases, handling incidents and service requests, and collaborating with cross-functional teams.

Troubleshoot and resolve complex technical issues related to Windows OS, Linux, AWS/Azure Cloud, DNS/DHCP, IICS/IIS/ServiceNow/SQL Server/MySQL/ WebLogic /Webserver/Oracle Server.

Key Skills:

  • Strong knowledge of server/network infra (TCP/IP, DNS, DHCP) and OS (Windows/Linux)
  • Experience with cloud platforms AWS, Azure, GCP
  • Troubleshooting Web/App/DB tiers Apache, Nginx, IIS | Tomcat, JBoss, WebLogic | SQL Server, Oracle, MySQL
  • Hands-on with ITSM tools ServiceNow, BMC Remedy, Ivantic
  • Knowledge of ITIL v3/v4 processes (Incident, Problem, Change Management)
  • Basic SQL/database queries for triaging app issues
  • Endpoint troubleshooting (login, permissions, performance)
  • Proficient in MS Teams, Outlook, Remote Desktop

Apply now with your CV to

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