Crm Manager

3 weeks ago

Bengaluru, India Vciti Full time

Job Title: CRM Head Real Estate
Location: HSR Layout, Sector 2, Bangalore
Experience: 5 15 Years (Real Estate CRM preferred)
Salary: Negotiable + Performance-Based Incentives
Work Days: Monday to Saturday
Key Responsibilities:
• Lead the CRM team and manage the customer journey post-sales till possession.
• Ensure customer satisfaction, collections, and timely documentation.
• Handle escalations, resolve grievances, and maintain strong client relationships.
• Coordinate with Sales, Projects, Legal, and Finance for smooth operations.
• Ensure RERA compliance and maintain accurate MIS reports.
• Drive CRM automation and process improvements.
Key Skills:
• Strong leadership and team management.
• Excellent communication & conflict resolution.
• Knowledge of real estate documentation and possession.
• Proficiency in CRM tools & MS Office.
• Customer-focused with strong analytical skills.
Qualifications:
• Graduate/Postgraduate (MBA preferred).
• Prior real estate CRM experience mandatory.
• Exposure to premium projects is an advantage.

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