Head Crm

3 weeks ago

Gurugram, India Berry Developers & Infrastructure Full time

Role & responsibilities

Customer Lifecycle Management:

Oversee the entire customer journey, from initial booking and documentation to possession, payment collection, and post-sales support.

CRM System Management:

Manage and update the CRM system to track client interactions, maintain accurate data, and support sales and marketing efforts.

Process Execution & Monitoring:

Ensure timely completion of tasks such as welcome calls, issuing payment receipts and demand letters, and handling booking and possession documents.

Customer Service & Support:

Address client concerns, provide information, and resolve issues to ensure a high level of customer satisfaction and loyalty.

Coordination & Collaboration:

Work with sales, marketing, accounts, and backend teams to ensure smooth operations and cohesive customer management.

Documentation & Compliance:

Ensure all customer documentation, including the builder-buyer agreement, is accurate and completed on time.

Performance Monitoring & Reporting:

Track key performance indicators (KPIs) like customer retention, sales growth, and client feedback, and provide reports to leadership.

Preferred candidate profile

Education:

A bachelor's degree in a relevant field like business or real estate is required.

Experience:

Proven experience in real estate sales, customer relationship management, or a related role.

Technical Skills:

Proficiency in CRM software (like Farvision) and strong understanding of Microsoft Office Suite, including Excel.

Soft Skills:

Excellent communication (written and verbal), interpersonal skills, detail-orientation, strong organizational skills, and the ability to work both independently and as part of a team.

Real Estate Knowledge:

A solid understanding of real estate transactions, market trends, and industry-specific processes.

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