Inside Sales Coordinator

3 weeks ago

Ranchi, India Cummins Inc. Full time

DESCRIPTION The Sales Support Specialist plays a critical role in supporting the customer-facing sales force throughout the sales cyclefrom lead generation to order fulfillment. This role involves executing and improving selected sales activities with limited supervision, ensuring seamless customer interactions and internal coordination. Key Responsibilities Lead Management & Qualification Respond to incoming customer inquiries via calls and emails. Qualify leads and route them to appropriate sales professionals. Quotation & Order Processing Prepare budgetary quotes for simple to complex jobs by gathering technical data, lead times, and presentation materials. Receive and process orders, issue acknowledgements, invoices, and shipping notices. Communicate order and inventory status to sales teams and customers. Customer Engagement & Issue Resolution Participate in customer visits and events. Resolve customer issues independently or escalate when necessary. Support post-sale activities including shipment and service coordination. Inventory & Sales Support Monitor inventory levels and initiate orders as needed. Assist branch personnel in retail sales across various tasks. Marketing Activities Support initiatives like Mitwa and Fleet Connect to enhance customer engagement and brand visibility. RESPONSIBILITIES Qualifications High school diploma or equivalent; additional certifications or diplomas in business, sales, or marketing are a plus. May require licensing for compliance with export controls or sanctions regulations. Skills & Competencies Primary Skills Customer Focus: Strong ability to build relationships and deliver customer-centric solutions. Communication: Effective in multi-mode communication tailored to different audiences. Collaboration: Works well in team settings to achieve shared goals. Action-Oriented: Takes initiative with urgency and enthusiasm. Sales Pipeline Management: Plans and evaluates sales strategies based on pipeline health. Sales Forecasting: Analyzes customer data to predict future consumption patterns. Secondary Skills Channel Awareness: Understands industry structure and market dynamics. Account Planning: Develops and tracks execution strategies for accounts. Sense Making: Synthesizes complex information to understand customer needs. Adapts to Target Audience: Explains technical topics in accessible language. Integrates Customer Perspective: Aligns sales efforts with customer expectations. Values Differences: Appreciates diverse perspectives and cultures. QUALIFICATIONS Experience Significant relevant work experience in sales support, customer service, or related roles. Experience with CRM systems, order processing tools, and inventory management preferred. Exposure to marketing campaigns and customer engagement platforms like Mitwa and Fleet Connect is advantageous.

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