Archroma | IT Service Management
1 day ago
Responsibility:Serve as the point of contact for the ITSM processes during the service operation supporting the Incident, Major Incident, Request Fulfilment, Change, Problem and Release Management processes globally.Ensure efficient and effective integration between service areas during the execution of the ITSM processesImplement the required actions for ongoing maturation of ITSM tool to ensure maximum effectiveness with respect to process execution and reporting capabilities.In partnership with Business Partners and Service Managers, ensure support teams are operating in adherence with all ITSM Processes and with associated contractual Service Level Agreements.Regularly review and update of the operational procedures ensuring all revisions are appropriately deployed, to all impacted parties and stakeholders.Identify trends and gaps on the operational execution to raise continual improvement initiatives relative to Incident Management, Request Fulfillment and Change Management.Evaluate Customer Satisfaction (CSAT) Survey results in order to identify and drive improvements to the end user experience.Participate in the ITSM governance projects and related initiatives with the supervision of the ITSM Operation Manager.
Profile:BA/BS degree from an accredited school preferred. Degree may be substituted with additional equivalent years of direct experience in the ITSM field.ITIL v3 or ITIL 4 Foundation certification.Experience working in an ITSM role, preferably with direct responsibility for service operation and continual improvement.Experience in administration of ITSM tools, systems integrations (scripting, APIs) and automation tools.Working knowledge of Structured Query Language (SQL) and Database administration.Expertise on operational and end-user procedures documentation (Lean IT, Six sigma, UML…).
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agra, India Total Facility Management Full timeJOB DESCRIPTIONS : 15+ years of comprehensive experience in overseeing HVAC system installation, maintenance, and project management across diverse environments. Adept at leading teams, optimizing system performance, and ensuring project completion within time and budget constraints. Expertise in managing large-scale projects and delivering high-quality...
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Agra, India ZoomMantra Productions Full timeCompany DescriptionWelcome to ZoomMantra Productions, a premier Creative Content Production House based in Mumbai. We specialize in Video, Photography, and A+ Content, and are authorized service partners for marketplaces like Amazon, Flipkart, and more. With a state-of-the-art studio and an experienced team, we offer complete end-to-end solutions to elevate...
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Project Manager
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agra, India Landmark Group Full timeAbout our groupLandmark Group is one of the largest, most successful retail and hospitality conglomerate in the Middle East, Africa, and India.Founded in 1973, the Group encourages entrepreneurship which in turn has pioneered leading homegrown brands that are market leaders in their categories and are known to deliver exceptional value to customers.In the...
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Digital Marketing Manager
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Guest Service Associate
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Senior Engineer, Field Service
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Virtual Assistant
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SAP PI/PO Specialist
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agra, India e-Comas - Global Amazon & Marketplace Full Service Agency Full timeYou will be a key player for the digital marketing activities ( Primarily PPC ) across a portfolio of clients, driving activities on Social Media and Google Ads platforms, building traffic to D2C or Amazon. You will be supporting the Advertising Team, reporting directly to the Head of Advertising.Own & implement the digital marketing strategy, being in...
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Guest Service Representative
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Senior Executive- Media Servicing
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Guest Service Associate
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Administrator Managed Security Services
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Administrator Managed Security Services
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Agra, Uttar Pradesh, India Orasol Info Technologies Full time**Job Title**: Lead Administrator Managed Security Services **Experience**: 3 - 5 **Location **:Agra **Functional Area**: OIT **Role**: LEAD ADMINISTRATOR - L1 **Min Qualification **:[BE / BTech] **Description**: **Job Description**: Minimum Experience Required: Mandatory Skills: Cisco ASA - Adaptive Security Appliance Managed Security Services - MSS,...
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Store Manager
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Account Manager
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Agra, India VAP Group Full timeAbout VAP GroupWho are we?VAP Group: Shaping Tomorrow, Today.We are at the forefront of the Web3 and AI revolution offering consulting services to our global clients in these spaces. We have been transforming traditional digital landscapes with blockchain technology & artificial intelligence; enabling our clients with our one-stop services & solutions...
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agra, India Timus Consulting Services Full timeRole: Solutions ArchitectLocation: Prefer BangaloreExperience: 12+ yearsRole Overview:We are looking for a skilled Solution Architect with expertise in designing and building scalable applications. The ideal candidate will have hands-on experience in front-end and back-end technologies, proficiency in mobile app development using Flutter, and the ability to...
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Development Manager
1 month ago
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Relationship Manager
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Agra, India Prudent Corporate Advisory Services Ltd. Full timePrudent Corporate Advisory Services Ltd. hiring for the role of Relationship Manager- Mutual Fund.Location: Prayagraj, Varanasi, Moradabad, GhaziabadJob Description:- Ability To create quality network & exposure in local market.- Acquisition and managing of new as well as existing financial advisors / distributors from market.- Should be AMFI Passed/or need...
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Development manager
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