Customer Support Executive-USA Shift

5 days ago

Surat, India Yanolja Cloud Solution Full time

Organizational Overview:

  • Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.
  • With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match.
  • We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting.

Roles & Responsibilities

  • New customer onboarding
  • Be able to understand the nature of client issues and resolve them in a timely and efficient manner.
  • Responsible for resolving client issues via Live Chat, Email, Phone, and Remote software.
  • Self-motivated and be team player.
  • Maintain policies and procedures when working with clients and provide appropriate information.
  • Collaborate with team members on knowledge transfer, procedures, and standards.
  • Maintain accurate records of daily communications and issues resolve

Requirements

  • Strong verbal and written communication skills in English & Local language
  • Good computer knowledge.
  • Self-motivated and a team player.
  • Excellent attendance and punctuality.
  • Excellent customer service skills.
  • Preferable language English, Gujarati.(optional)

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