
Customer Support Executive
6 days ago
**Job Summary**:
**Responsibilities and Duties**:
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Ensure all issues are properly logged in the Support Portal
- Prioritize and manage several open issues at one time
- Prepare accurate and timely reports
**Qualifications and Skills**:
- Proven work experience as a Customer Support Executive (in a Software Company), Technical Support Engineer, Desktop Support Engineer or similar role
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- Knowledge of.NET framework and SQL server is a plus
- Completed Bachelor’s/Master’s Degree (BE/B.Tech, BSc., BCA, MSc., MCA)
**Location**: Surat
**Experience**: 1-3 Years
**Job Types**: Full-time, Permanent
Schedule:
- Day shift
Ability to commute/relocate:
- Surat, Gujarat, Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
**Speak with the employer**
+91-XXXXXXXXXX
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