End User Technology Support Engineer
4 weeks ago
Title: End User Technology
No of Years: 5+ exp
Location: Pune
Shift: Rotational Shift
Mode: 5 Days Work from office
Notice Period: Immediate
Job Description:
- Excellent communication skills, including oral, written and presentation skills.
- Ability to communicate effectively with peers, end users, and all levels of technology teams.
- Good working knowledge of network technologies.
- Familiar with identifying and resolving basic network issues pertaining to computer connectivity on the network.
- Communication skills to work effectively with team members, support personnel and clients, ability to work as part of team or independently.
- New Hire onboarding, assets management.
- Identifying, diagnosing, and resolving hardware\Software mainframe issue.
- Installing and up grading software "Bloomberg/Audio Video setting up meeting" and helping while configuring software.
- VDI, Citrix, login\performance issue. general support with project coordination.
- Assisting with technical flaw with soft phone, mails, Zoom and bitlocker login issue.
- Network related issues like LAN/WAN connecting problem network access performance issue.
- Coordinating with internal and external support teams for timely fix.
- Coordinating with maintenance agreement for warranty/repairing hardware covered under HP/Dell/Poly etc.
- Assisting with peripheral like printers, scanners, cabling systems LAN network interface for access points.
- Supporting team and documenting process and training team members.
- Technical knowledge on MS AD, DNS, DHCP TCP/IP.
- Flexible to work in rotational shifts monthly once depending on shift requirement.
- Ability to organise and prioritise workload while working under pressure but still meeting deadlines.
- Flexibility to work in one of the shifts to provide round the clock support.
If interested, share your resumes
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