Sr UX Researcher

2 weeks ago

bangalore, India Cisco Full time

What You'll Do

As part of the Security UX team, you will work with fellow researchers, product designers, product managers, software engineers, and data analysts to build products that help people connect to the Internet safely everywhere and from any device and meet the security needs of people across organizations and inform the future of security and networking.

Who You'll Work With

Work with teams in India and the US to identify useful research topics and questions and scope studies to answer them, including choosing the best methods and strategies for answering key questions. 

Plan, conduct, and report generative and evaluative research studies in collaboration with partner teams that craft business and product strategies. 

Quickly synthesize qualitative and quantitative data into narratives that help us better understand our customers. 

Partner closely with product management and engineering to bring research findings into product development processes. 

Advocate for our customers’ behaviors, needs, and values to help us build the best tools for them. 

Who You Are   

We are seeking a collaborative problem solver who is motivated by a good challenge. You are compassionate and self-aware, with a history of building successful working relationships. You are adept at discussing the business challenges, constraints, and decisions you faced in your career as a UX researcher.

Minimum requirements for this role:   

Significant research experience including defining and executing end-to-end research projects, with at least some of that experience in an industry setting (e.g. UX/product research, market research, consulting, etc.) 

An undergraduate degree from a 4-year, accredited institution. 

Able to handle areas (user/product/domain) that may be ambiguous or ill-defined. 

Consistent record using multiple research methods and able to explain the rationale for using each one. 

Awareness of UX industry trends, incorporating new research techniques when appropriate. 

Proven experience working successfully across cultures, languages, and time zones. 

Strong organizational skills, planning, and ability to work independently. 

An understanding of the product life cycle and how to plan research to have maximum impact. 

Don’t just summarize study data, go one step further to identify significant user needs and/or product issues. 

Ability to clearly articulate ideas, sometimes in various ways to meet the needs of different recipients (written reports, user profiles, scenarios, etc.). 

Demonstrated ability to collaborate with key partners to capture assumptions, prioritize research topics, and identify strategic business needs. This could look like facilitating workshops or running design sprints remotely. 

Desire to solve complex problems 

Experience identifying key research questions and objectives in partnership with product, design, and engineering teams 

Contribute to the community, providing support to junior team members, leveraging your strengths to help others grow. Be a part of our thriving UX Research practice, and culture 

Proactive in communicating and managing stakeholders remotely and in various time zones 

Experience creating and leveraging behavioral data and analytics in your work. 

BONUS : Security & networking experience, enterprise UX experience, advanced degree in psychology, anthropology, sociology data science, or a related field.

This is NOT a technical or programming position, although the ability to understand and effectively communicate with technical leads is a plus.

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