Senior UX Researcher

4 weeks ago

bangalore, India Porter Full time
Porter: Creating Impactful Journeys
At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics, one that's poised to disrupt the industry and redefine the way we think about transportation.
Why Porter?
Industry Leadership: As the fastest-growing leader in last-mile logistics, we have a pan-India and International presence with operations spanning multiple cities. With a fleet size exceeding 750k driver partners and 15 million customers. Porter is at the forefront of this dynamic and rapidly expanding sector.
Cutting-Edge Technology: Our industry-best technology platform has garnered over $150 million in investments from renowned backers, including Sequoia Capital, Kae Capital, Mahindra Group, LGT Aspada, Tiger Global, and Vitruvian Partners. We leverage technology to drive efficiency, innovation, and unparalleled service.
Ambitious: We're not just solving problems; we're addressing a massive challenge and going after a market with a valuation surpassing $50 billion USD. Our ambition extends beyond last-mile delivery; we aim to disrupt all facets of logistics, including warehousing and LTL transportation.
Thriving Community: Join a community of passionate individuals who are committed to doing the best work of their lives. At Porter, we value the spirit of collaboration, innovation, and embracing challenges head-on.
Be a Part of Something Extraordinary:
If you're ready to make an impact, be at the forefront of innovation, and embrace the challenges and opportunities of a fast-paced work environment, Porter is the place for you. We're not just building a brand; we're creating a household name in transportation. Join us and be part of the revolution – where every day is an opportunity to redefine what's possible.
If you are ready to make a significant impact and shape the future of Porter, apply now and be part of our exciting journey
Role Overview:
We are seeking a Senior UX Researcher to join our dynamic team. The ideal candidate will have 5-7 years of industry experience in UX research and/or design-led research practices. They will be responsible for conducting qualitative and quantitative user research to understand customer needs, behaviors, and motivations, ultimately driving the enhancement of our platform's user experience. This role requires strong communication skills, a comprehensive understanding of user research methods, and the ability to work independently in complex organizational environments.
Key Responsibilities:
Immerse in the user's environment to understand their psyche, motivations, and behaviors, uncovering real problems and needs.
Lead end-to-end research activities including study design, recruiting, moderation, analysis, and reporting.
Apply relevant research methods to address research questions effectively.
Conceptualize, plan, and execute foundational, generative, and evaluative studies independently.
Utilize expertise in research methodologies, human factors, and the user-centered design process to inform product and service design.
Establish best practices to support the research team.
Qualifications and Skills:
5-7 years of industry experience in UX research or design-led research practices.
Strong understanding of qualitative and quantitative research methods.
Ability to scope user research in ambiguous problem spaces.
Recent experience in a research role with the ability to hit the ground running.
Excellent communication skills with the ability to articulate and document research data.
Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology, or related field or equivalent work experience.
About Porter's Business Charters:
Spot Demand: Improving user acquisition, engagement, and retention through initiatives like lead management, onboarding, referral programs, and loyalty programs.
Spot Supply: Enhancing driver-partner initiatives to increase utilization and earning potential.
Platform Products: Ensuring smooth operation and optimal experience of platform products including booking, pricing, payments, training, customer care, and ticketing.
New Initiatives: Building processes and frameworks for new business initiatives such as enterprise on-demand services, consumer-facing house shifting services, and financial services for driver partners.
Growth: Providing actionable insights to drive growth across categories and geographies, contributing to initiatives to nurture growth across all platforms.
If you are passionate about user research and want to be part of an innovative team dedicated to moving billion dreams ahead, join us at Porter Research

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