Customer Support Associate

2 weeks ago

Bengaluru, Karnataka, India Technotask Business Solutions Pvt Ltd Full time

Job Title: Blended Customer Support Executive (Voice, Chat & Email)

Location: HSR Layout Sector 6 Bangalore

Job Type: Customer support associate

Shift: General Shift

Experience: 6 Months – 1 years (in Voice, Chat & Email support)

Job Summary:

We are seeking a dynamic and customer-focused Blended Customer Support Executive to manage customer interactions through voice calls, live chat, and email. The ideal candidate will have prior experience in handling all three support channels, a problem-solving mindset, and excellent communication skills.

Key Responsibilities:

  • Handle incoming customer calls, emails, and chats in a timely and professional manner.
  • Resolve customer queries, complaints, or requests efficiently while maintaining high customer satisfaction.
  • Provide product/service-related information to customers and assist in troubleshooting issues.
  • Document all interactions accurately in the CRM/ticketing system.
  • Coordinate with internal teams to ensure prompt issue resolution and feedback to customers.
  • Adhere to defined quality and performance metrics (AHT, CSAT, FCR, etc.).
  • Escalate complex issues to higher levels as per the escalation matrix.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.

Requirements:

  • Education: Minimum Graduate or equivalent.
  • Experience: 6 Months – 1 year of experience in a blended support role (voice, chat, and email).
  • Strong verbal and written communication skills in English (and regional language, if applicable).
  • Proficiency in using CRM platforms and support tools.
  • Ability to multitask, prioritize, and manage time effectively.
  • Customer-centric attitude with a willingness to go the extra mile.

Preferred Skills:

  • Experience in BPO/KPO or customer service environments.

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