Manager-WFM- Commercial

1 month ago


bangalore, India Flipkart Full time

Manager-WFM- Commercial

You are Responsible for

To work closely with OSPs and Fk Partner Management and develop the process of Monthly Billing workings, Partner invoicing, Payments end to-end. Work on required documentation/ system flows in the Fk system for processing the payouts. Ensure Monthly accruals on Billing are provided to Finance team as per timelines ; ensure accuracy on the accruals vs actual expenses for the month Closely with Central Procurement team for closing Partner LOIs/ Contracts with required timelines Understand the learnings from the Monthly Billing and translate the learnings into Operational planning and Contractual terms and conditions. Collaborate with various functions of CX in gathering necessary cost inputs & translate these inputs into cost estimates for Qtrly/Semi/Annual Operating Plan & On-going Refresher plans. Closely work with WFM team in ensuring the monthly forecast is in line with AOP forecast & understand the deviation in forecast & suggest corrective actions. Formulation of partner levels performance scorecards w.r.t MSA Compliance, Occupancy & Cost Metrics etc. thereby improve the overall process efficiency. Preparation of business decks for monthly reviews on the key cost drivers for CX function – specifically w.r.t partner related pay outs. Ensure timely closure of operational related Reward & Penalty pay-outs for FK partners in line with the Master Service Agreement. Participate in weekly partner calls in identifying gaps in delivery metrics, manpower capacity & billing validations, ensuring no impact to customer experience. Ensure OSP governance w.r.t MSA/LOI for the smooth functioning of business & statutory compliance.

To succeed in this role – you should have the following:

7-9 years of experience after Graduation (or) 6-7 years of experience after Post-Graduation in Management (MBA or PGDM). Should have experience and proficiency in working with Outsourced partners in the areas – Commercials, Billing, Invoicing. Excellent understanding of Contact center Operational metrics, Commercial models, process flows in invoicing partners, would be desirable. Should have excellent relationship management, analytical and communication skills. Excellent written & verbal communication skills. Proficient in MS Office specifically working in spreadsheets.
  • Senior Manager

    2 days ago


    bangalore, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. —and we have fun doing it! Powered by our purpose - the relentless pursuit of a world that...


  • bangalore, India Titan Company Full time

    Job Description: Unique Job Role Manager-Commercial Function Commercial Reporting to Group Manager-Commercial Business Jewellery Level L5-L7 Job Details The role is responsible for managing the commercial operations of Jewellery Division for all the brands. Job Responsibilities: - Automate and simplify existing commercial processes & other critical...


  • bangalore, India PeopleLogic Full time

      About the Customer   Company is is a globally operating aviation group with a total of more than 300 subsidiaries and affiliated companies. The company portfolio consists of network airlines, point-to-point airlines and service companies in the aviation sector. About the Role Designation : ...


  • bangalore, India Jubilant Foodworks Full time

    Roles and Responsibilities 1. New Product Development: Lead and manage the development of new chicken product recipes, including formulation, sensory evaluation, and documentation. Collaborate with R&D, marketing, and operations teams to develop innovative chicken product concepts that meet customer and consumer needs. 2. Production Optimization:...


  • bangalore, India Aspen Technology Full time

    AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for...


  • bangalore, India Turbostart Full time

    Who are we:Turbostart is not just a startup fund and accelerator, we are a catalyst for builders and a powerhouse of innovation. Our mission is to propel early-stage startups into the future by providing unparalleled support in technology, marketing, strategy, and beyond. We're in the business of building tomorrow's leaders - today.  After 4 Years and 5...


  • bangalore, India Nordisk Clean Solutions Full time

    Company Overview: Nordisk Clean Solutions, a pioneer in pot washing technology for commercial kitchens worldwide since 1987, is committed to innovation and sustainability. Our granule technology ensures efficient cleaning while minimising resource usage, reflecting our dedication to hygiene, sustainability, and customer satisfaction. Role Overview: We are...

  • Commercial Executive

    1 month ago


    bangalore, India White Force Full time

    Job Description: Position: Commercial Executive Location: Bengaluru Reports To: Branch Manager Job Description: We are seeking a diligent and detail-oriented Commercial Executive to join our team in Bengaluru. The ideal candidate will be responsible for various aspects of commercial operations, including petty cash management, invoicing, bank...


  • bangalore, India AB InBev India Full time

    Primary Purpose of Role:To lead planning and execution of the Digital Transformation Strategy across the Commercial Capabilities & Sales landscape. This would entail building a deep understanding of business problems, having knowledge of innovative technology solutions, and bringing them together to not just optimize but also completely transform the way we...


  • bangalore, India Aspen Technology Full time

    AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for...

  • Commercial Finance

    2 days ago


    bangalore, India Vitasta Consulting Pvt Ltd Full time

    General Description (Summary description ofthe purpose or primary function of the position.) Responsible for ensuring proper legaldocumentation related to contracts accounts receivables stakeholdermanagement vendor management invoicing. Task Profile (Individual duties assignments andresponsibilities required of the position.) Work with complete...

  • Executive-Commercial

    1 month ago


    bangalore, India White Force Full time

    Job Description: Title Executive-Commercial Reports To Branch Manager Responsibilities and Duties 1. Should have hands on experience in ERP for processing Purchase Order, Sales Order. 2. Should have knowledge of Excel for MIS reports, processing quotations etc. 3. Maintain order trackers. 4. Should address vendor queries / customer queries etc....

  • Assistant Manager

    2 days ago


    bangalore, India PeopleLogic Full time

    AbouttheCustomer Companyisthe leading lifestyle company in India offering the widest array offashion brands in thecountry. AbouttheRole Designation:AssistantManager Regional Commercial Responsibilities Maintain financial discipline & keep control Debtors& otherrisks. Various GL Reconciliation and closure of reconciliation items asper...


  • bangalore, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...


  • bangalore, India CAVITAK Full time

    Hello,Greetings from CAVITAK!Cavitak is a Value Added Technology Distribution Company. Our Head Office is situated in Ahmedabad, Gujarat and our valuable team is present across India. Our work is divided into various verticals, among which distribution is our major vertical. Currently we are looking for a technical expert to join us as a Techno...


  • bangalore, India Coface Full time

    Support the Asia Pacific Commercial teams by providing services on a full range of functions, including but not limited to policy issuing and renewal support, documentation and tariffication for prospects, invoicing and turnover declaration, Know Your Customer/Ultimate Beneficial Owner/Finscan etc to achieve the annual revenue targets to be assigned each...


  • Bangalore, India Om Sai Global HR Service Full time

    Job Overview Seeking a dynamic Business Development Manager for our South region (Commercial Kitchen) at Om Sai Global HR Service. Full-time position based in Gurgaon with a competitive salary range. Roles and Responsibilities Develop and implement strategic sales plans to expand customer base in the South region for Commercial Kitchen solutions...


  • Bangalore, India Om Sai Global HR Service Full time

    Job OverviewSeeking a dynamic Business Development Manager for our South region (Commercial Kitchen) at Om Sai Global HR Service. Full-time position based in Gurgaon with a competitive salary range. Roles and ResponsibilitiesDevelop and implement strategic sales plans to expand customer base in the South region for Commercial Kitchen solutionsIdentify...


  • bangalore, India Zaportiv Full time

    Position: Commercial Administrator- Japanese Language Specialist Location: Bangalore Team: Commercial Middle Office Years of Exp.: Degree/Masters in Management/Finance or related disciplines. Excellent proficiency in Japanese Level N2 or N3. Qualification: Solid experience in financial/ insurance industry - Preferred. No. of position: 02...


  • bangalore, India HireBloc Full time

    Overview: TheCommercial Vehicle Insurance role is crucial in our organization asit involves managing and selling insurance policies for commercialvehicles. The role requires ensuring that our clients have theappropriate insurance coverage to protect their commercial vehiclesfrom potential risks and liabilities.KeyResponsibilities: Evaluating andunderwriting...