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Saks India | Assistant Manager, Site Merchandising | bangalore
2 months ago
Who We Are:
Saks is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world.
On its website and app, Saks offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.
Role Summary:
As the Assistant Manager, QA, Site Merchandising, you will play a critical role in driving customer experience and engagement. You will collaborate closely with cross-functional teams, to ensure a cohesive approach to pre-production and post-production validation of our promotional offerings. In this position, you will:
Audit coupons and promotions across web, mobile and app, testing all customer use cases, ensuring accuracy and effectiveness.
Set up and audit site refreshes across various landing pages
Audit website properties and navigation, maintaining high levels of accuracy
Develop and present key sales and competitor reports across multiple business categories
You will be instrumental in validating new features, functionalities, and enhancements within the promotional landscape for Saks.
Key Qualifications:
- 6-8 years of experience in .com operations, with expertise in site operations, QA and SEO
- An ability to analyze and process data to identify trends and inferences
- Must be self-motivated and operate with a strong sense of urgency
- Must possess analytical skills; ability to solve problems & good communication skills
- Organized & must possess excellent follow-up skills
- Technical aptitude with web-based tools and proficiency with Microsoft Office Suite
- Familiarity with site analytics tools (e.g., Omniture, Google Analytics) and with content management tools
- A team player who works well with cross-functional global teams
- High attention to detail, ability to multitask & flexibility to work on tight deadlines
Role Description:
- Content Set-Up & Site QA
- Set-up and QA homepage, curated pages, landing pages and other site content e.g. banners, tout and ingrid images
- Execute site and search QA to ensure accuracy and hygiene
- QA and schedule emailers, in keeping with the marketing calendar
- Maintain efficient trackers and workflows to record callouts and follow-ups
SEO
- Develop and implement a cohesive SEO strategy
- Optimize pages for improved ranking and visibility
- Ensure site architecture, urls are optimized for search engines
- Work closely with cross-functional teams to ensure high quality, SEO optimized content
- Monitor keyword rankings, traffic trends, conversion rates using SEO tools
Reporting & Analysis
- Extract and analyze data, publishing periodic reports on sales, inventory performance, campaign performance, etc
- Partner with E-commerce teams to track and diagnose abnormalities in data trends
- Apply data to identify trends and optimize navigation, refinements, linking, and onsite search experience
Your Life and Career at Saks:
Exposure to rewarding career advancement opportunities
A culture that promotes a healthy, fulfilling work/life balance
Benefits package for all eligible full-time employees (including medical, vision, and dental)
