Order Administration Specialist

3 weeks ago

Chennai, India Trimble Inc. Full time

Job Responsibilities

  • Intermediate Order Processing: Receive and process semi-complex customer orders via various channels, including email, phone, sales quotations and online portalsthrough Trimble's order management systems.
  • Intermediate Sales Quote Support: Assisting sales teams with preparing accurate semi-complex quotes prior to and after signature and subsequently converting quotes to orders in respective systems.
  • Order Tracking: Monitor status of orders to ensure timely fulfillment and delivery. Proactively communicate with customers regarding delays or issues that may arise during order processing.
  • Customer Support: Address customer inquiries related to order status, software provisioning, shipping information, and product availability. Provide timely and courteous responses to maintain high levels of customer satisfaction.
  • Inventory Awareness. Intermediate collaboration with global/regional distribution centers and inventory/product management teams to stay informed of inventory availability for order fulfillment. Alert relevant stakeholders (customers/sales teams etc.) in case of any stock shortages or delays.
  • Documentation: Maintain accurate and up-to-date documentation to keep track of changes/updates to orders with relevant approvals per policy.
  • Quality Control: Verify accuracy of order details ie. pricing, part #'s, customer contact, delivery information and quantities before processing orders. Identify and rectify any discrepancies or errors with customers.
  • Compliance: Ensure compliance with company policies and procedures, as well as industry regulations, related to order processing and data privacy.
  • Troubleshooting and Issue Resolution: Identify and resolve order-related problems promptly, escalating complex issues to senior management or other relevant departments when required.
  • Support shipping/import/export teams and customer requirements for related documents if required.

Qualifications & Experience

  • Minimum High School degree but 2-4 Year Degree preferred; education/training in business admin, software or supply chain management is a plus.
  • 1-2 years experience in order administration, sales support, or related is preferred but not mandatory
  • Strong organizational skills, attention to detail and accuracy in data entry and order processing
  • Excellent communication skills, written & verbal, to interact effectively with customers/internal teams
  • Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
  • Problem-solving and critical-thinking abilities to resolve order-related issues effectively.
  • Experience with a top tier Enterprise resource planning (ERP) system a plus.
  • Familiarity with Salesforce CRM systems and other relevant software applications a plus.
  • Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load a plus.
  • Exercise sound judgment to resolve issues, and proactive problem-solving w/strong attention to detail.
  • Ability to provide high-quality administrative support and multitask effectively.
  • Multi-lingual always a plus: some global regional language requirements may apply based on location

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