Order Administration Specialist

4 weeks ago

Chennai, India Trimble Full time

Job Responsibilities:

Intermediate Order Processing: Receive and process semi-complex customer orders via various channels, including email, phone, sales quotations and online portalsthrough Trimble's order management systems.

Intermediate Sales Quote Support: Assisting sales teams with preparing accurate semi-complex quotes prior to and after signature and subsequently converting quotes to orders in respective systems.

Order Tracking: Monitor status of orders to ensure timely fulfillment and delivery. Proactively communicate with customers regarding delays or issues that may arise during order processing.

Customer Support: Address customer inquiries related to order status, software provisioning, shipping information, and product availability. Provide timely and courteous responses to maintain high levels of customer satisfaction.

Inventory Awareness. Intermediate collaboration with global/regional distribution centers and inventory/product management teams to stay informed of inventory availability for order fulfillment. Alert relevant stakeholders (customers/sales teams etc.) in case of any stock shortages or delays.

Documentation: Maintain accurate and up-to-date documentation to keep track of changes/updates to orders with relevant approvals per policy.

Quality Control: Verify accuracy of order details ie. pricing, part #’s, customer contact, delivery information and quantities before processing orders. Identify and rectify any discrepancies or errors with customers.

Compliance: Ensure compliance with company policies and procedures, as well as industry regulations, related to order processing and data privacy.

Troubleshooting and Issue Resolution: Identify and resolve order-related problems promptly, escalating complex issues to senior management or other relevant departments when required.

Support shipping/import/export teams and customer requirements for related documents if required. 

Qualifications & Experience: 

Minimum High School degree but 2-4 Year Degree preferred; education/training in business admin, software or supply chain management is a plus.

1-2 years experience in order administration, sales support, or related is preferred but not mandatory

Strong organizational skills, attention to detail and accuracy in data entry and order processing

Excellent communication skills, written & verbal, to interact effectively with customers/internal teams

Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.

Problem-solving and critical-thinking abilities to resolve order-related issues effectively.

Experience with a top tier Enterprise resource planning (ERP) system a plus.

Familiarity with Salesforce CRM systems and other relevant software applications a plus.

Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load a plus.

Exercise sound judgment to resolve issues, and proactive problem-solving w/strong attention to detail.

Ability to provide high-quality administrative support and multitask effectively.

Multi-lingual always a plus: some global regional language requirements may apply based on location

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