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Customer Relationship Management Business Analyst

2 months ago

Gurugram, India NIIT Full time

About NIIT


At NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best-run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high-impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.


Link to our LinkedIn Page -

Link to our website -


Job Title - SFDC BA


Job Overview:

We are looking for a skilled SFDC Business Analyst to join our team and play a crucial role in managing and optimizing our Salesforce.com (SFDC) platform. The ideal candidate will have a deep understanding of Salesforce functionalities, strong analytical skills, and the ability to collaborate effectively with business stakeholders to enhance our CRM processes and solutions.

Key Responsibilities:

Requirements Gathering and Analysis:


  • Collaborate with business stakeholders to understand and document their requirements for Salesforce.com enhancements and customizations.
  • Analyze business processes and identify opportunities for leveraging Salesforce to improve efficiency and effectiveness.
  • Translate business requirements into detailed functional specifications, user stories, and technical documentation.

Salesforce Configuration and Customization:


  • Configure Salesforce.com to meet business requirements, including creating custom objects, fields, workflows, and reports.
  • Develop and maintain Salesforce dashboards, reports, and analytics to support business decision-making.
  • Work with Salesforce developers to design and implement custom solutions, integrations, and automation.

Stakeholder Communication:


  • Act as a liaison between business users and the technical team, ensuring clear and effective communication throughout the project lifecycle.
  • Facilitate meetings, workshops, and presentations to gather feedback, validate requirements, and demonstrate solutions.
  • Provide ongoing support and training to end-users to ensure successful adoption of Salesforce features and best practices.

Project Management and Support:


  • Assist in project planning, scoping, and execution related to Salesforce projects and enhancements.
  • Monitor and manage project progress, ensuring alignment with business goals, timelines, and budgets.
  • Support the testing and deployment of Salesforce solutions, including user acceptance testing (UAT) and issue resolution.

Continuous Improvement:


  • Stay current with Salesforce best practices, new features, and industry trends to provide valuable insights and recommendations.
  • Identify opportunities for process improvements and propose solutions to enhance the functionality and performance of Salesforce.com.
  • Conduct regular system reviews and audits to ensure data integrity, system performance, and compliance with organizational standards.

Qualifications:

Education:


  • Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.

Experience:


  • 5+ years of experience as a Business Analyst with a focus on Salesforce.com.
  • Proven experience in configuring, customizing, and optimizing Salesforce.com solutions.
  • Experience with Salesforce.com modules such as Sales Cloud, Service Cloud, Marketing Cloud, or Community Cloud is preferred.

Skills:


  • Strong analytical and problem-solving skills with the ability to translate business needs into Salesforce solutions.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
  • Proficiency in Salesforce.com tools and features, including reports, dashboards, workflows, and automation.
  • Knowledge of Salesforce.com's best practices, governance, and data management principles.

Certifications (Preferred):


  • Salesforce Administrator (ADM201) or Salesforce Advanced Administrator certification.
  • Salesforce Sales Cloud Consultant or Service Cloud Consultant certification.


NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. **


Thanks & Regards

NIIT